Service Desk Administrator/Up to £30k/Basingstoke

Jobs.co.uk; Basingstoke; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Pension

Life Assurance

Sick Pay

Brand-new office

Fully office-based

24-hour site access

25 days holiday

Job summary

Jobs.co.uk is recruiting a permanent Service Desk Administrator for our new Basingstoke office. You will join an experienced service team and help build the operation from the ground up, handling day-to-day administration and coordination of service desk activities.

Responsibilities include coordinating jobs, subcontractors and suppliers, and ensuring progress from instruction to completion while managing workloads and taking ownership of tasks.

Qualifications

• Experience as a Service Desk Administrator or similar role is helpful.
• Strong organisational and communication skills are essential.
• Ability to manage multiple priorities and coordinate several stakeholders.

Responsibilities

• Manage day-to-day administration and coordination of the service desk from inception to completion.
• Coordinate jobs, subcontractors and suppliers and raise purchase orders.
• Progress jobs and maintain accurate records in the service management system.
• Liaise with engineers, subcontractors and the wider service team to provide updates.
• Monitor outstanding jobs and ensure timely progression and closure.
• Support the service team with queries and general desk duties.

Skills

Organisation

Communication

Multitasking

Stakeholder management

Tools

CAFM software

Job description

This permanent Service Desk Administrator role in Basingstoke offers a salary of £28,000 to £30,000, working Monday to Friday, 8:00am to 5:00pm. Based at a newly established office, the successful candidate will join an experienced service team, helping to build the operation from the ground up. Responsibilities include day-to-day administration and coordination of the service desk, ensuring jobs progress efficiently from initial instruction through to completion. The position involves coordinating jobs, subcontractors and suppliers, so confidence in managing workloads and taking ownership is essential. Applicants should have experience as a Service Desk Administrator, Helpdesk Coordinator or Service Coordinator. Strong organisational skills and the ability to communicate effectively with various stakeholders are key requirements for this role.

Service Desk Administrator

Basingstoke Area | £30,000 | Monday–Friday | 8:00am–5:00pm

Are you an experienced Service Desk Administrator, Helpdesk Coordinator or Service Coordinator looking for your next opportunity£

We''re recruiting for a newly established office in the Basingstoke area, where you''ll join an experienced service team and play an important role in helping build the operation from the ground up.

This is a great opportunity for someone who enjoys a busy environment, likes taking ownership of their workload and is confident coordinating jobs, subcontractors and suppliers.

The Role

You''ll be responsible for the day-to-day administration and coordination of the service desk, ensuring jobs are progressed efficiently from initial instruction through to completion.

• Managing incoming service requests and jobs.
• Progressing jobs through to completion and closing them down accurately.
• Booking and coordinating subcontractor visits.
• Liaising with subcontractors and suppliers to arrange works.
• Raising purchase orders for subcontractors and suppliers.
• Monitoring outstanding jobs and following up on progress.
• Updating and maintaining accurate job records.
• Supporting engineers and the wider service team.
• Handling queries and providing updates where required.
• Carrying out general service desk and coordination duties.

The business is currently reviewing its CAFM/job management systems, so experience with facilities, maintenance or job management software would be highly beneficial.

About You

We''re looking for someone who is organised, proactive and confident managing multiple priorities.

• Service Desk Administrator
• Helpdesk Administrator
• Service Coordinator
• Facilities Coordinator
• Maintenance Administrator
• Engineering Administrator
• Helpdesk Coordinator

Experience coordinating engineers, subcontractors or maintenance works would be particularly useful.

You''ll need excellent communication skills, strong attention to detail and the ability to keep on top of multiple jobs at different stages.

Above all, we''re looking for someone who takes ownership, communicates well and sees things through to completion.

What's on Offer

• £30,000 salary
• Monday–Friday, 8:00am–5:00pm
• 1-hour lunch
• Fully office-based
• Brand-new office environment
• Free on-site parking
• 24-hour site access
• 25 days'' holiday + bank holidays
• Pension
• Life Assurance Scheme
• Sick Pay
• The opportunity to join a new operation at an exciting stage of its development