Service Coordinator

Pertemps Tm; Northfleet; On-site; GBP 28,000 - 30,000; Full time

Job summary

Pertemps Tm is seeking a Service Desk Administrator to be the first point of contact for clients needing maintenance support in Kent. You will coordinate engineers, log requests, and manage reactive and planned maintenance works with a focus on exceptional customer service.

This fast-paced role requires excellent communication, strong organisational skills, and the ability to prioritise multiple tasks while supporting the Service Desk operations across projects.

Qualifications

• Previous experience in a Service Desk, Helpdesk, Scheduling or Facilities Administration role.
• Excellent organisational and time management skills.
• Strong communication skills, both written and verbal.

Responsibilities

• Answer incoming telephone calls and emails from clients.
• Log reactive maintenance requests onto the service management system.
• Schedule and coordinate engineers for reactive maintenance and PPM visits.
• Monitor engineer attendance and progress to meet service level agreements.
• Raise work orders and allocate jobs to engineers and subcontractors.
• Liaise with customers, suppliers and engineers for updates on works.
• Ensure maintenance documentation is completed and filed correctly.
• Close completed jobs and prepare reports when required.
• Support Contracts and Operations teams with day-to-day admin tasks.
• Maintain accurate customer records and asset information.
• Assist with planning maintenance schedules for district heating networks.

Skills

Service Desk

Scheduling

Facilities Admin

Customer Service

Job description

Service Desk Administrator

Location: DA13 Kent

Salary: £28,000 - £30,000 per annum (dependent on experience)

Hours: Monday to Thursday: 9:00am - 5:00pm | Friday: 9:00am - 4:00pm (37.5 hours per week)

About the Company

We are a growing building services and maintenance company specialising in the design, installation, planned preventative maintenance (PPM), reactive maintenance, and project delivery of mechanical systems across the UK. Our expertise includes district heating networks and mixed-use developments, delivering high-quality engineering solutions from initial design through to ongoing maintenance and support.

Due to continued growth, we are looking for a highly organised and customer-focused Service Desk Administrator to join our operations team.

The Role

As the Service Desk Administrator, you will be the first point of contact for clients requiring maintenance support. You will coordinate engineers, manage reactive and planned maintenance works, and ensure exceptional customer service while supporting the smooth running of our Service Desk.

This is a fast-paced role that requires excellent communication skills, strong organisation, and the ability to prioritise multiple tasks.

Key Responsibilities

• Answer incoming telephone calls and emails from clients.
• Log reactive maintenance requests accurately onto the service management system.
• Schedule and coordinate engineers for reactive maintenance and Planned Preventative Maintenance (PPM) visits.
• Monitor engineer attendance and job progress to ensure service level agreements are achieved.
• Raise work orders and allocate jobs to the appropriate engineers and subcontractors.
• Liaise with customers, suppliers and engineers to provide updates on outstanding works.
• Ensure all maintenance documentation is completed and filed correctly.
• Close completed jobs and prepare reports where required.
• Support the Contracts and Operations teams with day-to-day administrative tasks.
• Maintain accurate customer records and asset information.
• Assist with planning maintenance schedules for district heating networks and mechanical building services.
• Deliver excellent customer service at every stage of the maintenance process.

About You

The ideal candidate will have:

• Previous experience in a Service Desk, Helpdesk, Scheduling or Facilities Administration role.
• Excellent organisational and time management skills.
• Strong communication skills, both written and verbal.