Proactive Service Scheduler & Customer Coordinator

JAM Recruitment Ltd; Buckingham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private healthcare for you and family

Comprehensive training

Career development

Job summary

Pertemps Milton Keynes is recruiting for a Service Administrator based in Buckingham, MK18 1WA. The role focuses on planning and scheduling pre-planned maintenance while liaising with customers to arrange service visits.

It is a full-time, permanent position with a £26,000 salary plus benefits, plus comprehensive training and ongoing career development. The successful candidate will join a supportive service team, coordinating engineers nationwide and handling enquiries while maintaining

Qualifications

• Experience in administration or a similar office-based role.
• Scheduling or planning experience is desirable.
• Good working knowledge of Microsoft Office applications.
• Excellent telephone communication skills.
• Strong customer service and relationship-management skills.
• Excellent attention to detail and organisational ability.
• Good numerical and analytical skills.
• Ability to remain calm and organised with a busy workload.
• Positive, enthusiastic and approachable attitude.
• Strong written and spoken English.

Responsibilities

• Plan and schedule pre-planned maintenance approximately six months in advance.
• Communicate with customers to arrange and confirm service visits.
• Coordinate and schedule Service Engineers to customer sites across the UK.
• Receive, record and manage customer breakdown calls and service requests.
• Monitor and manage engineers' diaries, adapting schedules as required.
• Generate quotations and invoices using internal systems.
• Respond to customer queries professionally and efficiently.
• Maintain accurate and up-to-date service records.
• Work closely with the wider service team to ensure high-quality service.

Skills

Administration

Scheduling

Microsoft Office

Telephone communication

Customer service

Attention to detail

Organisational ability

English communication

Tools

Microsoft Office

Job description

Pertemps Milton Keynes is recruiting for a Service Administrator based in Buckingham, MK18 1WA. The role focuses on planning and scheduling pre-planned maintenance while liaising with customers to arrange service visits.

It is a full-time, permanent position with a £26,000 salary plus benefits, plus comprehensive training and ongoing career development. The successful candidate will join a supportive service team, coordinating engineers nationwide and handling enquiries while maintaining