Service Designer - Digital Customer Experience

83zero Ltd; City Of London; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Benefits

Perks

Job summary

83zero Ltd in London is seeking an experienced Service Designer to join our Digital Customer Experience practice, delivering transformation programmes where design, technology and customer experience converge.

You will use research, insight and creative thinking to solve complex problems, map journeys and design services that make a real difference within government-friendly standards.

Hybrid working in London with competitive salary and benefits, including healthcare and additional perks.

Qualifications

• Proven experience in service design from research through delivery.
• Strong user research and user-centred design skills.
• Experience creating service maps, customer journeys and prototypes.
• Confident workshop facilitation and stakeholder engagement.
• Experience working in agile, fast-paced, multidisciplinary teams.
• Knowledge of government service standards and accessibility principles.
• GDS assessment experience would be a bonus.

Responsibilities

• Research users and stakeholders to understand needs, challenges and opportunities.
• Map customer journeys and services, identifying areas for improvement.
• Develop prototypes, test ideas and turn insights into practical solutions.
• Lead workshops and co-creation sessions to bring ideas to life.
• Work with multidisciplinary teams across design, technology and strategy.
• Use evidence and insight to influence stakeholders and drive better outcomes.
• Champion user-centred design, accessibility and service excellence.

Skills

Service design

User research

User-centred design

Service maps

Customer journeys

Protototyping

Workshop facilitation

Stakeholder engagement

Agile teams

Accessibility

Government standards

GDS assessment

Job description

Service Designer - Digital Customer Experience

London Hybrid Working
60,000- 75,000 + Benefits, Perks & Healthcare
Permanent Opportunity
Design better services. Make a real impact.

We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on exciting transformation programmes where design, technology and customer experience come together.

You'll use research, insight and creative thinking to solve complex problems, improve customer journeys and design services that make a genuine difference.

What will you be doing?

• Research users and stakeholders to understand needs, challenges and opportunities.
• Map customer journeys and services, identifying areas for improvement.
• Develop prototypes, test ideas and turn insights into practical solutions.
• Lead workshops and co-creation sessions to bring ideas to life.
• Work with multidisciplinary teams across design, technology and strategy.
• Use evidence and insight to influence stakeholders and drive better outcomes.
• Champion user-centred design, accessibility and service excellence.

What are we looking for?

• Proven experience in Service Design, with a portfolio demonstrating your work from research through to delivery.
• Strong user research and user-centred design skills.
• Experience creating service maps, customer journeys and prototypes.
• Confident workshop facilitation and stakeholder engagement skills.
• Experience working in agile, fast-paced, multidisciplinary teams.
• Knowledge of government service standards and accessibility principles.
• GDS assessment experience would be a bonus.

Security requirements: Candidates must be eligible for SC security clearance, including meeting the relevant requirements for five years of continuous UK residency and other clearance criteria.

Ready for your next move?

If you're passionate about solving complex problems, improving customer experiences and designing services that genuinely work, we'd love to hear from you.