Service Designer — Lead User-Centered, Inclusive Experience

Service Design Jobs; Newcastle upon Tyne; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

25 days vacation

Private medical insurance

Charitable leave days

Job summary

Accenture is seeking a Service Designer to collaborate with stakeholders, support User Researchers, champion user-centred design, and create service blueprints and journey maps to visualise end-to-end experiences.

You will facilitate workshops, align delivery teams, and ensure adherence to design standards while working with multidisciplinary teams. The role emphasises accessibility, sustainability, and presenting findings to clients and internal teams.

Qualifications

• Relevant experience as a Service Designer or similar field.
• Working with the Government Digital Service (GDS) design principals.
• Experience advocating for User-Centred Design.
• Experience negotiating with and influencing senior stakeholders.
• Working with Design systems/libraries, style guides and existing patterns/guidelines.

Responsibilities

• Collaborate with stakeholders to understand business requirements and identify user needs.
• Support User Researchers in gathering insights from users to inform design decisions.
• Champion user-centred design practices and effectively communicate the value of design – emphasising inclusivity, accessibility, and environmental sustainability.
• Create service blueprints and user journey maps to visualise the end-to-end experience and solve complex problems.
• Facilitate workshops with stakeholders and delivery teams to maintain alignment, encourage engagement, and gather insights.
• Ensure adherence to the client’s design standards, systems, and best practices.
• Work closely with multidisciplinary teams—including Interaction Designers, User Researchers, Content Designers, Developers, and Performance Analysts.
• Confidently present work and rationale to both internal teams and client stakeholders.
• Use evidence and data to iterate on designs, form hypotheses, and validate them through testing.

Skills

Service Designer experience

GDS design principals

User-centred design advocacy

Stakeholder negotiation

Design systems / libraries

Job description

Accenture is seeking a Service Designer to collaborate with stakeholders, support User Researchers, champion user-centred design, and create service blueprints and journey maps to visualise end-to-end experiences.

You will facilitate workshops, align delivery teams, and ensure adherence to design standards while working with multidisciplinary teams. The role emphasises accessibility, sustainability, and presenting findings to clients and internal teams.