Lead Service Design: End-to-End Experience & Strategy

Service Design Jobs; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Accenture Song in London seeks a Service Design Associate Manager to lead the design and improvement of complex end-to-end digital products and services, bringing deep craft expertise, human-centred design, and systems thinking to shape strategy and deliver meaningful outcomes for users and organisations.

You will work across multidisciplinary teams, influence stakeholders, and explore AI-enabled tools to enhance the design workflow while maintaining governance and quality across projects,

Qualifications

• Deep expertise in service design, systems thinking and human-centred design.
• Experience designing complex end-to-end services across multiple touchpoints or organisational boundaries.

Responsibilities

• Understand users, organisations and complex service ecosystems.
• Translate research into insights, opportunities and service direction.
• Navigate ambiguity to help teams make confident design decisions.
• Lead creation of artifacts like journey maps and service blueprints.
• Prototype concepts to build alignment and inform decisions.
• Collaborate across research, product, content and engineering.

Skills

Service design

Human-centred design

Systems thinking

Stakeholder management

Team leadership

Job description

Accenture Song in London seeks a Service Design Associate Manager to lead the design and improvement of complex end-to-end digital products and services, bringing deep craft expertise, human-centred design, and systems thinking to shape strategy and deliver meaningful outcomes for users and organisations.

You will work across multidisciplinary teams, influence stakeholders, and explore AI-enabled tools to enhance the design workflow while maintaining governance and quality across projects,