Service Designer - End-to-End Experience & Systems

3003 Accenture (UK) Limited Company; Newcastle upon Tyne; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

25 days vacation

Private medical insurance

Charity leave days

Onsite client visits

Job summary

Accenture in Newcastle upon Tyne is seeking a Service Designer for a hybrid role. You will work on-site at the Cobalt Business Park office for a minimum of 3 days per week to shape end-to-end service experiences for clients.

You’ll collaborate with stakeholders, User Researchers and multidisciplinary teams to uncover needs, map journeys, and create service blueprints. You’ll promote user-centred design, accessibility and sustainable practices.

Qualifications

• Experience designing end-to-end services and systems.
• Strong understanding of user-centred design practices.
• Experience advocating for accessible and inclusive design.
• Ability to influence senior stakeholders and negotiate design decisions.
• Familiarity with design systems, libraries and guidelines.

Responsibilities

• Collaborate with stakeholders to understand business requirements and identify user needs.
• Support User Researchers in gathering insights to inform design decisions.
• Champion user-centred design and communicate the value of design, including accessibility and sustainability.
• Create service blueprints and journey maps to visualise end-to-end experiences.
• Facilitate workshops with stakeholders and delivery teams to maintain alignment and gather insights.
• Ensure adherence to client design standards, systems and best practices.
• Work with multidisciplinary teams including Interaction Designers, Researchers, Content Designers, Developers, and Analysts.
• Present work and rationale to internal teams and client stakeholders.
• Use data and testing to iterate on designs and validate hypotheses.

Skills

User-centred design

Stakeholder negotiation

Cross-functional collaboration

Agile / multidisciplinary environments

Accessibility considerations

Tools

HTML

Markdown

Nunjucks

Job description

Accenture in Newcastle upon Tyne is seeking a Service Designer for a hybrid role. You will work on-site at the Cobalt Business Park office for a minimum of 3 days per week to shape end-to-end service experiences for clients.

You’ll collaborate with stakeholders, User Researchers and multidisciplinary teams to uncover needs, map journeys, and create service blueprints. You’ll promote user-centred design, accessibility and sustainable practices.