Service Designer - Govt Digital, Flexible Hours

Hard Problems; Cardiff; On-site; GBP 45,000 - 48,000; Full time

Benefits offered by this job

30 days annual leave

Civil Service Pension scheme

Job summary

Companies House is seeking a Service Designer to map end-to-end user journeys and identify pain points, delivering intuitive design aligned with policy intents. You will work within the UCD community, collaborating with service managers, product managers and researchers to drive improvements across complex services.

Based in Cardiff or Edinburgh, the role emphasizes accessibility, GOV.UK standards, and cross-government design patterns.

Qualifications

• Experience working in an agile environment with multidisciplinary teams.
• Expertise in service design, including mapping user experience and writing personas for multiple audiences.
• Ability to influence stakeholders and promote user-centred design.
• Experience leading and developing others within a community of practice.

Responsibilities

• Advocate for user needs and the GOV.UK Service Standard in service delivery.
• Collaborate in a multidisciplinary team to design and improve complex services.
• Lead development of design concepts using government patterns and research feedback.
• Ensure accessibility and inclusive design across services.
• Identify high-level needs and epics to influence roadmaps and backlogs.
• Map user journeys and simplify end-to-end processes for digital and non-digital journeys.

Skills

Agile experience

Service design

Personas writing

Stakeholder influence

Tools

GOV.UK Design System

GOV.UK Service Standard

Job description

Companies House is seeking a Service Designer to map end-to-end user journeys and identify pain points, delivering intuitive design aligned with policy intents. You will work within the UCD community, collaborating with service managers, product managers and researchers to drive improvements across complex services.

Based in Cardiff or Edinburgh, the role emphasizes accessibility, GOV.UK standards, and cross-government design patterns.