Senior Service Designer - Flexible, User-Centred Sector

Service Design Jobs; Leeds; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Autonomy to develop and grow skills

Flexible working including homeworking

25 days annual leave + bank holidays

Job summary

Methods Business and Digital Technology Limited is seeking a dedicated Service Designer to help design and improve government services, focusing on user needs, accessibility, and end-to-end journeys. You will create service maps and blueprints, map user journeys, and articulate complex problems to diverse stakeholders.

Join a multidisciplinary team within Methods and contribute to a people-centred approach, collaborating across government to share best practices, coach junior members, and

Qualifications

• Demonstrable passion for service design with strong communication of ideas.
• Ability to translate user needs into accessible services and concepts.
• Experience running workshops and facilitating design discussions in multidisciplinary teams.

Responsibilities

• Identifying and applying best practices to design government services.
• Advocating for users through user-centred design approaches.
• Creating service maps, blueprints, and visual problem representations.
• Mapping user journeys and processes to reveal design problems.
• Communicating concepts to users and stakeholders with persuasive storytelling.
• Collaborating within a multidisciplinary team and sharing design work.

Skills

Design communication

User research

Workshop facilitation

Agile environment

Understanding user needs

Education

Relevant industry experience

Job description

Methods Business and Digital Technology Limited is seeking a dedicated Service Designer to help design and improve government services, focusing on user needs, accessibility, and end-to-end journeys. You will create service maps and blueprints, map user journeys, and articulate complex problems to diverse stakeholders.

Join a multidisciplinary team within Methods and contribute to a people-centred approach, collaborating across government to share best practices, coach junior members, and