Service Designer

TXP; City Of London; Remote; GBP 91,000 - 119,000; Part time

Job summary

TXP is seeking an experienced Service Designer for a remote contract with a major Central Government organisation. The role focuses on delivering GDS-aligned service design across large-scale public services, shaping citizen-facing journeys, and collaborating with cross-functional teams in a national context.

The successful candidate will lead discovery through live phases, develop blueprints and maps, and advocate for user-centered practices while ensuring accessibility and policy alignment.

Qualifications

• GDS-aligned service design experience in UK Government or public sector.
• Dedicated service designer in multidisciplinary teams.
• Experience designing and improving complex end-to-end services.
• Understanding of GDS Service Standard and UCD practices.
• Excellent stakeholder management and facilitation skills.
• Experience creating service blueprints, user journeys, service maps and end-to-end service designs.

Responsibilities

• Lead service design activities across discovery, alpha, beta and live phases.
• Design and improve end-to-end services meeting user and business needs.
• Develop service blueprints, user journeys and service maps for opportunities.
• Collaborate with Product Managers, Delivery Managers, policy teams and Tech Architects.
• Advocate for user-centred design and best practice across stakeholders.
• Support evidence-based design decisions through research and service analysis.
• Contribute to government services improvement aligned with GDS standards.

Skills

GDS-aligned service design

Stakeholder management

User journeys

Service blueprints

End-to-end service designs

Accessibility

Policy environments

Job description

Service Designer Central Government

Location: Remote

Rate: Up to 569 per day (Inside IR35)

Contract Length: 6 Months+
Clearance: SC Clearance

The Opportunity

We're supporting a major Central Government organisation undertaking a large-scale digital transformation programme and are looking for an experienced Service Designer to join a high-performing multidisciplinary team.

This programme is transforming critical public services, offering the opportunity to work on complex, high-impact user journeys at national scale. You'll play a key role in shaping services that directly impact citizens while collaborating with experienced design and delivery professionals across government.

Key Responsibilities

• Lead service design activities across discovery, alpha, beta and live phases.
• Design and improve end-to-end services, ensuring they meet user and business needs.
• Develop service blueprints, user journeys and service maps to identify opportunities for improvement.
• Work closely with Product Managers, Delivery Managers, Policy teams and Technical Architects.
• Advocate for User-Centred Design and service design best practice across stakeholders of varying levels of design maturity.
• Support teams in making evidence-based design decisions through research and service analysis.
• Contribute to the continuous improvement of government services in line with GDS standards.

Essential Experience

• Strong and recent experience delivering GDS-aligned Service Design within UK Government or the wider public sector.
• Proven experience working as a dedicated Service Designer within multidisciplinary teams.
• Experience designing and improving complex end-to-end services.
• Strong understanding of the Government Digital Service (GDS) Service Standard and UCD practices.
• Excellent stakeholder management and facilitation skills.
• Demonstrable experience creating:
  • Service Blueprints
  • User Journeys
  • Service Maps
  • End-to-End Service Designs

• Experience working within complex policy-led environments.
• Experience transforming citizen-facing services at scale.
• Strong understanding of accessibility, inclusive design and designing for diverse user needs.
• Experience overcoming organisational, technical or policy challenges to deliver service improvements.