Service Designer - User-Centred Gov Services Flexible Hours

Manchester Digital; Manchester; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Flexible working with no core hours

30 days annual leave + Bank Holidays

Civil Service Pension scheme

Job summary

Companies House is seeking an experienced Service Designer to join the User-Centred Design team within the Product Design Directorate. You will map end-to-end user journeys and partner with stakeholders to design user-centred services that support the organisation’s objectives.

You will work with multi-disciplinary teams, advocate user needs, and apply GOV.UK standards, accessibility requirements, and government design systems to deliver inclusive, simple experiences for users.

Qualifications

• Experience in agile environments with multidisciplinary teams.
• Designing services for diverse users including those with assisted digital needs.
• Ability to understand technical limitations and deliver user-friendly solutions.
• Expert knowledge of service design, mapping UX and personas for multiple audiences.
• Experience using varied methods to tell user stories.
• Experience influencing stakeholders based on user needs.
• Leading and developing others and building communities of practice.
• Influence stakeholders and promote user-centred design.
• Familiarity with GOV.UK accessibility regulations and inclusive design.
• Knowledge of GOV.UK Service Standard, GDS Design System, and delivery milestones.

Responsibilities

• Advocate for user needs and service design across delivery of services.
• Work with a multi-disciplinary team including product, content, and technical colleagues.
• Lead on complex service design to solve whole-user problems and align with policy intent.
• Develop design concepts using government component patterns and iterate from research and analytics.
• Provide expertise on accessibility requirements and inclusive design.
• Identify high-level needs and epics to influence product roadmaps.
• Map user experiences and highlight improvement areas.
• Explore simplifying end-to-end digital and non-digital journeys.
• Understand constraints to deliver user-friendly solutions.
• Promote the value of service design across the organisation.

Skills

Agile

Multidisciplinary teamwork

Accessibility requirements

Personas writing

User stories methods

Stakeholder influence

Leading and developing others

GOV.UK accessibility regulations

GDS Design System

GOV.UK Service Standard

GOV.UK Style guide

Job description

Companies House is seeking an experienced Service Designer to join the User-Centred Design team within the Product Design Directorate. You will map end-to-end user journeys and partner with stakeholders to design user-centred services that support the organisation’s objectives.

You will work with multi-disciplinary teams, advocate user needs, and apply GOV.UK standards, accessibility requirements, and government design systems to deliver inclusive, simple experiences for users.