Senior Service Designer – End-to-End Government

Hanover Digital Limited; Cambridge; Hybride; GBP 52 000 - 68 000; Plein temps

Résumé du poste

Hanover Digital Limited in the United Kingdom is seeking an experienced Service Designer to join a major government transformation programme, shaping end-to-end citizen and operational journeys. You will map current and future-state services across multiple channels, develop blueprints and journey maps, and work with researchers to turn insights into improvements.

The role involves working with multidisciplinary teams and applying GDS/UCD principles throughout discovery, alpha, beta and live

Qualifications

• Extensive experience producing and evolving service blueprints.
• Strong journey mapping and end-to-end service mapping capability.
• Ability to make complex services understandable through clear visualisation.
• Experience facilitating workshops involving diverse and senior stakeholder groups.
• Confidence navigating complex operational environments.
• Experience in multidisciplinary agile teams.
• Evidence-led approach to service design and decision-making.
• Strong communication and stakeholder influencing skills.

Responsabilités

• Mapping current and future-state services across multiple channels and touchpoints
• Developing service blueprints, journey maps and other artefacts
• Bringing together user, operational, policy and business perspectives to identify opportunities for improvement
• Facilitating workshops to explore problems, test assumptions and develop potential service solutions
• Working with User Researchers to turn research evidence into service improvements
• Collaborating with Product, Delivery, Business Analysis and Architecture colleagues
• Helping teams understand dependencies, pain points and gaps across end-to-end journeys
• Presenting service concepts and recommendations to senior stakeholders
• Contributing throughout discovery, alpha, beta and live phases
• Supporting teams in applying GDS and UCD principles in practice

Connaissances

Service blueprints

Journey mapping

Stakeholder facilitation

GDS/UCD knowledge

Agile teams

Description du poste

Hanover Digital Limited in the United Kingdom is seeking an experienced Service Designer to join a major government transformation programme, shaping end-to-end citizen and operational journeys. You will map current and future-state services across multiple channels, develop blueprints and journey maps, and work with researchers to turn insights into improvements.

The role involves working with multidisciplinary teams and applying GDS/UCD principles throughout discovery, alpha, beta and live