AI-Driven Service Designer & Discovery Lead (Remote)

Sanderson Government & Defence; City Of London; Remote; GBP 92,000 - 120,000; Part time

Job summary

Sanderson Government & Defence seeks a Service Designer / Discovery Lead for a public sector transformation programme exploring Generative AI to improve policy content management. The role spans discovery, user needs, and future MVP shaping, with a focus on measurable value through digital solutions.

The candidate will join a multidisciplinary team, map journeys, identify opportunities, and facilitate workshops with policy, delivery and technical colleagues, in a remote UK setting with

Qualifications

• Proven experience as a Service Designer on large digital programmes.
• Strong knowledge of the GDS Service Standard and government WG.
• Demonstrated application of User-Centred Design principles.

Responsibilities

• Lead Discovery activities across complex service environments.
• Map current user journeys and service landscapes (as-is).
• Identify user needs, pain points and opportunities for improvement.
• Conduct horizon scanning of AI-enabled solutions.
• Create service design artefacts, recommendations and future-state concepts.
• Facilitate workshops and engage stakeholders across teams.
• Collaborate with delivery, product, policy and technical functions.

Skills

Service design

GDS Service Standard

User-Centred Design

Discovery

Stakeholder management

Service mapping

Journey mapping

Agile teams

Job description

Sanderson Government & Defence seeks a Service Designer / Discovery Lead for a public sector transformation programme exploring Generative AI to improve policy content management. The role spans discovery, user needs, and future MVP shaping, with a focus on measurable value through digital solutions.

The candidate will join a multidisciplinary team, map journeys, identify opportunities, and facilitate workshops with policy, delivery and technical colleagues, in a remote UK setting with