Service Designer - 6 Month FTC

AND Digital Limited; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Join a leading tech company as a Service Designer, where you'll enhance user experiences by designing end-to-end service journeys. Collaborate with teams to identify challenges and develop innovative solutions that prioritize user needs. Enjoy a blended working model and opportunities to work with significant clients, all within a supportive and inclusive environment.

Benefits

Flexible Working Arrangements

Career Development Support

Work on Projects with Big Clients

Blended Working Model

Qualifications

• Experience in designing services that meet user needs.
• Public sector knowledge or experience, particularly GDS standards.

Responsibilities

• Identify challenges in the existing user journey and develop solutions.
• Design services with the user at the heart, focusing on problem-solving.
• Map as-is journeys and create new blueprints for services.

Skills

Design Thinking

Human Centred Design

Agile Approaches

User Experience

Job description

Who We Are:
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or ‘Clubs’) building strong relationships with our partners, so that they are always prioritised by a team within close proximity.

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years.

Join us - and help us fulfil our mission to close the world’s digital skills gap.

What you’ll bring to the table:

As a Service Designer at AND Digital you will be responsible for designing the end to end journey of a service. As a result, you will need to be able to:

• Identify challenges in the existing user journey and develop solutions to improve the experience.
• Design services that have the user at their heart and focus on solving their problems.
• Work well with the wider team and stakeholders and bring them into the design process,
• Be able to break complex services down into separate processes.
• you will need to design for all touch points across a service
  

To do that, it’s essential you bring the following:

• An understanding of design thinking and Human centred design
• The ability to design services that meet user needs.
• Understand the user's experience whilst using a product or service.
• The ability to visualise a service including a users touch points, overlaid with insights
• Map as-is journeys and creating new blueprints (for services and processes across channels)
• Public sector knowledge or experience in particular the GDS standards
• Understanding of agile approaches and experience of working in agile teams.
• Experience of designing in a policy context

Why join AND Digital?

We have three core values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By joining AND, we’ll provide:

• Opportunities to work on projects with big clients and produce meaningful work that makes a genuine difference to people’s lives.
• A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
• The benefits of having a small company feel through being part of an autonomous Club, while being able to take in the benefits of a larger organisation.
• A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
• A safe environment for you to be yourself and challenge yourself.

We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.