Service Designer - 6 Month FTC

AND Digital; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Blended Working Model

Career Development Support

Safe Environment for Personal Growth

Job summary

Join a leading tech company as a Service Designer, focusing on user-centered design to enhance digital service delivery. Collaborate with teams to improve user experiences and design solutions that address real user challenges. Work in an agile environment with opportunities for personal growth and meaningful impact.

Qualifications

• Experience in designing services that meet user needs.
• Understanding of public sector knowledge, particularly GDS standards.

Responsibilities

• Design the end-to-end journey of a service.
• Identify challenges in the existing user journey and develop solutions.

Skills

Design Thinking

Human Centred Design

Agile Approaches

Job description

Who We Are

AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We've been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or ‘Clubs') building strong relationships with our partners, so that they are always prioritised by a team within close proximity.

Who We Are

AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We've been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or ‘Clubs') building strong relationships with our partners, so that they are always prioritised by a team within close proximity.

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years.

Join us - and help us fulfil our mission to close the world's digital skills gap.

What You'll Bring To The Table

As a Service Designer at AND Digital you will be responsible for designing the end to end journey of a service. As a result, you will need to be able to:

• Identify challenges in the existing user journey and develop solutions to improve the experience.
• Design services that have the user at their heart and focus on solving their problems.
• Work well with the wider team and stakeholders and bring them into the design process,
• Be able to break complex services down into separate processes.
• you will need to design for all touch points across a service
  
  

To Do That, It's Essential You Bring The Following

• An understanding of design thinking and Human centred design
• The ability to design services that meet user needs.
• Understand the user's experience whilst using a product or service.
• The ability to visualise a service including a users touch points, overlaid with insights
• Map as-is journeys and creating new blueprints (for services and processes across channels)
• Public sector knowledge or experience in particular the GDS standards
• Understanding of agile approaches and experience of working in agile teams.
• Experience of designing in a policy context
  
  

Why join AND Digital?

We have three core values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By Joining AND, We'll Provide

• Opportunities to work on projects with big clients and produce meaningful work that makes a genuine difference to people's lives.
• A "Blended Working" model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
• The benefits of having a small company feel through being part of an autonomous Club, while being able to take in the benefits of a larger organisation.
• A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
• A safe environment for you to be yourself and challenge yourself.
  
  

Equal Opportunities Statement

We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design

• Industries

  IT Services and IT Consulting

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