Service Designer

UK Export Finance; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a passionate Service Designer to join their team in London. This role focuses on developing user-centered services that enhance customer interactions and streamline processes. You will lead design efforts, collaborate with various stakeholders, and leverage digital tools to meet user needs. If you are excited about creating impactful service designs and want to contribute to a customer-centric transformation, this opportunity is for you. Join a forward-thinking organization committed to innovation and excellence in service delivery.

Qualifications

• Experience in designing user-centered services based on user needs.
• Ability to create prototypes and iterate designs based on research.

Responsibilities

• Lead the design of user-centered services aligned with organizational goals.
• Collaborate with multidisciplinary teams to ensure effective service design.

Skills

User-Centered Design

Prototyping

Accessibility Principles

Collaborative Teamwork

Education

Degree in Design or Related Field

Job description

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This range is provided by UK Export Finance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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The Digital, Data and Technology (DDAT) directorate has recently been established in UKEF, drawing together the expertise in digital currently within the organisation to provide representation of digital services, user-centred design, analytics, and technology at the highest levels. The areas with the directorate work closely with all areas of the business such as the Business Group, Operations, and Strategy and Policy.

About the Role

UKEF is committed to becoming a more customer-centric organisation, making it easier for customers to deal with us, offering improved response times, quicker decision-making, and better case-processing. To achieve this, UKEF aims to use digital as a primary means for managing relationships with a wider range of stakeholders. Focusing on developing end-to-end services that meet user needs and enable business outcomes, this is an exciting role demonstrating UKEF's digital growth and ambition.

This role will design services for UKEF that meet users’ needs and the Service Standard. You’ll work with multi-disciplinary teams to improve and design new or existing services, researching with both internal and external users, considering service design from digital and non-digital perspectives.

Should you be successful in this role, there is an opportunity to undertake an Apprenticeship (subject to course availability and candidates' existing qualifications).

Main Activities

A service designer will lead the design of user-centred services based on evidence of user needs and organisational outcomes. You will:

• work with Service Owners, Product Managers, User Researchers, Business Analysts, and Developers as part of a multi-disciplinary team
• be responsible for designing across complex services, ensuring services are outcome-based and meet user needs
• lead the development of design concepts for services, leveraging common component design patterns from across government, and iterate based on research and insights
• create prototypes to share design concepts and support user research
• provide expertise in accessibility requirements and inclusive design
• help set direction and embed good practice within teams
• make important decisions based on research and understand how this research impacts others
• represent service design for UKEF at cross-government and internal assessments against the Service Standard

This list is not exhaustive, and additional duties may be required according to business needs.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Finance

Industries

• Financial Services and Design Services