Sales Enablement Service Designer

Zoopla; London; Hybrid; GBP 53,500 - 58,500; Full time

Benefits offered by this job

Flexible Working

25 Days Annual Leave

Day Off for Volunteering

Digital Detox Day

Cycle to Work Scheme

Free Calm App Membership

Enhanced Parental Leave

Private Medical Insurance

On-site Gym

7.5% Pension Contribution

Job summary

An innovative property technology company is seeking a Service Designer to enhance internal sales processes. This role involves collaborating with cross-functional teams to map user journeys, identify inefficiencies, and co-create impactful services. You will champion user-centered improvements and utilize your expertise in service design to drive operational excellence. Join a dynamic team that values creativity and is committed to redefining the property landscape, making a significant impact on how users interact with services. This is a unique opportunity to contribute to meaningful change in a fast-paced environment.

Qualifications

• Experience in service design or process design in a tech-driven organization.
• Strong understanding of internal tooling and business operations.

Responsibilities

• Design and optimize sales support services and processes.
• Conduct research with internal users to understand challenges.

Skills

Service Design

Process Design

Systems Thinking

User-Centered Design

Research Skills

Journey Mapping

Stakeholder Facilitation

Agile Methodologies

Education

Relevant Degree or Equivalent Experience

Tools

Salesforce

Job description

2 days ago Be among the first 25 applicants

Hybrid Working Pattern - 2 days per week from Tower Bridge office

Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.

We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions.

We're hiring a Service Designer to help transform the internal sales experience - creating seamless, efficient systems and processes that empower our commercial teams to operate at their best.

This is a unique opportunity to work on critical internal services that sit at the heart of how Zoopla delivers value to agents, developers and new homes providers. You'll partner closely with product, engineering, operations and sales to map journeys, identify inefficiencies, and co-create services that improve the experience for our internal users.

Hybrid Working Pattern - 2 days per week from Tower Bridge office

Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.

We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions.

We're hiring a Service Designer to help transform the internal sales experience - creating seamless, efficient systems and processes that empower our commercial teams to operate at their best.

This is a unique opportunity to work on critical internal services that sit at the heart of how Zoopla delivers value to agents, developers and new homes providers. You'll partner closely with product, engineering, operations and sales to map journeys, identify inefficiencies, and co-create services that improve the experience for our internal users.

What you'll be doing

• Design and optimise sales support services
• Map and improve end-to-end sales journeys, from lead capture and contract creation to billing, renewals and reporting
• Design intuitive, scalable processes that enhance the day-to-day experience of Zoopla's commercial teams
• Embed service design practices that support a smoother internal operation and better external customer outcomes
• Champion user-centred service improvements
• Conduct research with internal users (e.g. sales, account management, ops) to deeply understand challenges and uncover unmet needs
• Lead the definition and design of processes, workflows and service blueprints - aligned to Zoopla's growth strategy
• Collaborate closely with the Sales Enablement PM to ensure cohesion between tooling, process and communication
• Partner with data and commercial ops to validate impact and drive continuous iteration
• Bring a test-and-learn approach to every service improvement, focusing on user outcomes and operational performance

Requirements


Must-haves

• Experience in service design, process design or systems thinking in a product-led or tech-driven organisation
• Strong understanding of internal tooling, business operations, or sales enablement - with a knack for spotting inefficiencies and opportunities
• Excellent research and mapping skills - including journey mapping, service blueprints, process design, and stakeholder facilitation
• Comfortable collaborating across disciplines, from product and engineering to sales, ops and finance
• Human-centred mindset - always advocating for better user outcomes, even in complex internal systems
• Familiar with agile ways of working and continuous discovery/delivery
• Familiarity with tools like Salesforce and related tools

Nice-to-haves

• Interest in leveraging automation, AI, or integrations to streamline processes
  
  

Benefits

• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London - or membership in regional offices
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Technology, Information and Internet

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