Service Designer

Amberlabs; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks a talented Service Designer to join their innovative team. This role focuses on high-profile government projects, where you'll design end-to-end services that meet user needs while adhering to government digital standards. You'll lead service design activities, conduct user research, and collaborate with various teams to create user-centered services. This is a unique opportunity to work in a collaborative environment that values personal growth and experimentation, while making a significant impact in the public sector. If you are passionate about service design and ready to take on exciting challenges, this role is perfect for you.

Benefits

Private medical insurance

Company pension plan

25 days annual leave

Flexible work environment

Employee referral program

Access to Perkbox

Career advancement opportunities

Choice of PC or Mac

Qualifications

• Must hold current SC clearance and have strong GDS experience.
• Experience in service design within government projects is essential.

Responsibilities

• Lead service design activities across the full service lifecycle.
• Conduct user research and collaborate with cross-functional teams.
• Develop service maps and process flows to improve user journeys.

Skills

Service Design

User Research

GDS Service Standards

User Journey Mapping

Agile Methodologies

Stakeholder Engagement

Digital Transformation

Education

SC Clearance

Job description

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The Company
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

Service Designer (Must hold current SC)

About The Role
We are seeking a highly skilled Service Designer with SC clearance and strong GDS (Government Digital Service) experience to join our team. You will work on high-profile government projects, designing end-to-end services that meet user needs while aligning with government digital standards.

Key Responsibilities

1. Lead service design activities across the full service lifecycle, from discovery to live.
2. Conduct user research and collaborate with User Researchers, Content Designers, and Interaction Designers to create user-centred services.
3. Develop service maps, blueprints, and process flows to visualise and improve user journeys.
4. Work closely with policy, operational, and technical teams to design holistic services.
5. Ensure services align with GDS Service Standards and follow accessibility and inclusion best practices.
6. Facilitate workshops and stakeholder engagements to co-design and validate service improvements.
7. Iterate service designs based on user feedback, analytics, and performance metrics.
8. Contribute to service assessments and ensure services pass GDS assessments where applicable.

Essential Skills & Experience

• SC Cleared
• Strong experience in service design within government projects.
• Deep understanding of GDS Service Standard, GOV.UK patterns, and accessibility guidelines.
• Proficiency in mapping user journeys, service blueprints, and process flows.
• Experience working in Agile teams using Agile methodologies.
• Strong stakeholder engagement skills, with the ability to influence and drive change.
• Familiarity with digital transformation and user-centred design principles.

Benefits

• Competitive salary and performance-based bonus structure.
• Join a rapidly expanding start-up where personal growth is a part of our DNA.
• Benefit from a flexible work environment focused on deliverable outcomes.
• Receive private medical insurance through Aviva.
• Enjoy the benefits of a company pension plan through Nest.
• 25 days of annual leave plus UK bank holidays.
• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
• Participate in a generous employee referral program.
• A highly collaborative and collegial environment with opportunities for career advancement.
• Be encouraged to take bold steps and embrace a mindset of experimentation.
• Choose your preferred device, PC or Mac.
• Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
• Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
• Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
• By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

Diversity & Inclusion
Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

This role at Amber Labs is a 12 Month FTC position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?
Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology
• IT Services and IT Consulting