Service Designer GDS

Deerfoot IT Resources Limited; Greater London; Hybrid; GBP 70,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Travel expenses covered

Extensive training and development

Benefits package

Public sector work with UK impact

Job summary

Deerfoot IT Resources Limited is seeking a Service Designer for public sector projects across the UK. The role combines service design, user research and prototyping in a hybrid setup with offices in London, Birmingham, Manchester, Leeds, and Glasgow.

You will evaluate live services, apply research methods, prototype solutions, and run workshops to shape services that meet the GDS Service Standard and accessibility goals. SC clearance is required or pursued.

Qualifications

• Solid service design experience with portfolio.
• Proven GDS experience and accessibility principles.
• Strong user-centered design skills from planning to prototyping.

Responsibilities

• Evaluating existing services for usability, accessibility and effectiveness with stakeholders.
• Choosing and applying appropriate research methods to uncover insights.
• Prototyping and testing ideas with specialists to bring them to life.
• Facilitating workshops to align stakeholders around a shared vision.
• Translating insights into opportunities for business and user value.
• Helping delivery teams adopt holistic service design approaches.

Skills

Service Design

GDS experience

User Research

Prototyping

Accessibility

Stakeholder engagement

Job description

Service Designer GDS
Service Design/User Research/Prototyping/Accessibility/GDS
Hybrid - 2 days in office p/w - choice of UK wide offices including London, Birmingham, Manchester, Leeds and Glasgow
£70,000 - £75,000 DOE + Training and Benefits

Do you want your work to change how people experience public services across the UK? This Service Designer role puts you at the heart of government digital delivery, from evaluating live services to shaping what gets built next.

You'll join a growing Experience Design team within a large global technology consultancy, working alongside multidisciplinary, multi-vendor teams on services built to the GDS Service Standard. You'll also help shape how the team practises service design.

Our client, a global consultancy, has offices UK wide to choose from, so there will be one close to you. You'll need to be willing to undergo SC clearance.

What You'll Be Doing

• Evaluating existing services for usability, accessibility and effectiveness, and working with stakeholders to understand needs and co-create solutions
• Choosing and applying the right research methods to uncover insight and evidence
• Prototyping and testing ideas, working with specialists to bring them to life
• Facilitating workshops that bring stakeholders behind a shared vision
• Translating insights into tangible opportunities for business and user value
• Helping delivery teams adopt a holistic service design approach and shaping the wider design practice

What You'll Bring

• Solid service design experience, with a portfolio showing research, service mapping, prototyping, delivery and impact
• Proven GDS experience, including working to the GDS Service Standard and service assessments, plus a strong grasp of accessibility principles
• Strong user-centred design skills, from planning and running user research to prototyping and turning insights into improvements
• Experience of agile delivery in multidisciplinary, multi-vendor teams
• Confidence engaging stakeholders, from facilitating workshops to influencing decisions with evidence

Desirable: consulting or agency background

What's On Offer

• Hybrid working, with the option to request flexible working arrangements
• Travel expenses covered for client site visits
• Extensive training and development, including external certifications such as AWS and Microsoft
• Benefits package
• Government and public sector work with real impact across the UK

Please note:

candidates must be willing and eligible to undergo SC security clearance, and need to have been UK resident for a minimum of 5 years.

This role may suit candidates who have held roles including: Senior Service Designer, Service Design Consultant, User Researcher, UX Designer, Interaction Designer, Experience Designer, Product Designer