Senior Service Designer - BPSS Eligible

Sanderson Government & Defence; City Of London; A distancia; GBP 100.000 - 132.000; Jornada completa

Descripción de la vacante

Sanderson Government & Defence is seeking a Senior Service Designer for a 12-month contract to support a major Central Government digital transformation. The role focuses on delivering user-centred services, mapping journeys, and creating service blueprints within multidisciplinary teams.

Working remotely with occasional travel to London, you will apply GDS standards and agile methods to improve end-to-end services across channels, liaising with researchers, designers, and delivery leads to

Formación

• Senior Service Designer with proven experience on large digital transformation programmes.
• Strong understanding of GDS standards and agile delivery methodologies.
• Experience designing end-to-end services across multiple channels and touchpoints.

Responsabilidades

• Lead service design activities across complex public sector services.
• Create and maintain service blueprints, user journeys and ecosystem maps.
• Identify service pain points and opportunities for improvement through research and data-driven insights.
• Facilitate workshops and collaboration sessions with a wide range of stakeholders.
• Champion user-centred design and ensure alignment with GDS Service Standard requirements.
• Support service assessments and contribute to strategic service transformation initiatives.

Conocimientos

Senior Service Designer

GDS standards

Service blueprinting

Journey mapping

Stakeholder engagement

Descripción del empleo

Senior Service Designer | 12 Month Contract | Up to £629 per Day | Inside IR35

Senior Service Designer - GDS | Central Government | BPSS Eligible

We’re supporting a major Central Government programme seeking an experienced Senior Service Designer to join a high‑profile digital transformation initiative. This is an excellent opportunity to help design and deliver critical public services, working within multidisciplinary teams to create user-centred solutions that make a real difference.

Role Details

• Position: Senior Service Designer
• Contract Length: 12 Months
• Rate: Up to £629 per day
• IR35 Status: Inside IR35
• Location: Remote with occasional travel to London
• Clearance: Must be eligible for BPSS
• Sector: Central Government

Essential Experience

• Proven experience working as a Senior Service Designer on large-scale digital transformation programmes.
• Strong understanding and practical application of GDS standards, service design principles and agile delivery methodologies.
• Experience designing and improving end-to-end services across multiple channels and touchpoints.
• Expertise in service blueprinting, journey mapping and service optimisation.
• Ability to work effectively within multidisciplinary teams including User Researchers, Content Designers, Interaction Designers, Delivery Managers and Technical Architects.
• Experience balancing user needs, business objectives, policy requirements and operational constraints.
• Strong stakeholder engagement and facilitation skills across senior government audiences.

Key Responsibilities

• Lead service design activities across complex public sector services.
• Create and maintain service blueprints, user journeys and ecosystem maps.
• Identify service pain points and opportunities for improvement through research and data-driven insights.
• Facilitate workshops and collaboration sessions with a wide range of stakeholders.
• Champion user-centred design and ensure alignment with GDS Service Standard requirements.
• Support service assessments and contribute to strategic service transformation initiatives.

Desirable Experience

• Previous experience delivering services within Central Government.
• Experience preparing for and supporting GDS assessments.
• Understanding of accessibility and inclusive design best practices.
• Experience within Healthcare, NHS or wider Health sector digital programmes would be highly desirable.
• Experience designing services involving complex user groups, regulated environments or citizen-facing services.

What’s on Offer?

Up to £629 per day Inside IR35
12-month contract engagement
Predominantly remote working with occasional London travel
Opportunity to work on nationally significant government services
Collaborative, multidisciplinary delivery environment

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.