Service Transition Manager

Harvey Nash Group; Milton Keynes; On-site; GBP 100,000 - 131,000; Full time

Job summary

Harvey Nash Group is seeking an experienced Service Transition Manager in Milton Keynes to drive the transition of IT services into live operations. The role reports to the Senior IT Service Manager and involves coordinating across multiple workstreams, with a focus on legacy technology and service model transformation.

The position is 6-12 months, with a Jan 2027 start, outside IR35, and an onsite requirement of 2-3 days per week.

Qualifications

• Experience delivering IT service transitions in large, complex organisations.
• Proven ability to manage stakeholders across multiple teams and senior levels.
• Experience working with legacy IT environments and service model transformation.

Responsibilities

• Lead the transition of IT services into live operations across concurrent workstreams.
• Build relationships quickly with diverse stakeholders and outsourcing partners.
• Manage issues and escalations effectively, ensuring operational readiness.
• Collaborate with IT Operations and Senior IT Service Manager to steer transition activities.

Skills

Service transition

Stakeholder management

Legacy IT environments

IT operations

Outsourcing experience

Vendor management

Indian outsourcing experience

Job description

Service Transition Manager

Location: Milton Keynes

Day Rate: Up to £625 per day

Contract: 6-12 months, Jan 2027 start

IR35: Outside IR35

Onsite Requirement: 2-3 days per week onsite

The Role

We are seeking an experienced Service Transition Manager to join the IT Operations function within the Group IT Department, reporting to the Senior IT Service Manager.

This is a key role supporting the transition of IT services within a large, complex organisation, with a particular focus on environments containing substantial legacy technology and organisations undergoing significant service model transformation.

The successful candidate will be comfortable operating across multiple concurrent workstreams and will be able to establish effective relationships quickly across a broad and diverse stakeholder community.

Key Experience

• Significant experience managing the transition of IT services within large, complex organisations.
• Strong experience working within substantial legacy IT environments.
• Proven experience supporting service model transformation and change.
• Strong stakeholder management skills, with the ability to build effective relationships quickly across a wide range of teams and senior stakeholders.
• Demonstrable leadership capability, including the ability to manage complex issues and escalations effectively.
• Strong organisational and prioritisation skills, with the ability to manage multiple concurrent workstreams in a highly complex environment.
• Experience working with Indian outsourcing providers is highly advantageous.
• Experience working with CGI would be particularly advantageous.
• Strong understanding of IT service transition, operational readiness and the delivery of services into live operations.

Additional Information

The successful candidate will work within IT Operations in the Group IT Department, reporting directly to the Senior IT Service Manager.

This is an excellent opportunity for an experienced Service Transition Manager to play a key role in a complex transformation environment, working across legacy services, outsourcing partners and multiple stakeholder groups.

Location: Milton Keynes

Onsite: 2-3 days per week

Rate: Up to £625 per day

Duration: 8 months

IR35: Outside IR35