Service Scheduler

Unity Resourcing Ltd; Leeds; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Benefits

Job summary

Unity Resourcing Ltd in Horsforth, Leeds, is seeking a Service Scheduler to join a busy service team. This full-time, Monday to Friday role is based on site and offers £38,000 to £40,000 plus benefits.

You'll plan and coordinate engineers' workloads, keep customers updated, and ensure scheduling information is accurately recorded in internal systems. The role suits someone used to a fast-paced environment with strong organisational and communication skills.

Qualifications

• Previous scheduling, planning or coordination experience.
• Strong organisational skills to manage a busy workload.
• Excellent communication and professional telephone manner.
• Good IT skills and experience using CRM, scheduling or operational systems.
• Proactive and flexible approach; strong attention to detail.

Responsibilities

• Schedule engineers for service, maintenance and installation work.
• Manage and update engineer diaries.
• Allocate jobs and respond to priority changes.
• Liaise with customers regarding appointments and visits.
• Record scheduling information on internal systems.
• Collaborate with engineers and other departments to ensure efficient completion.
• Provide general admin and coordination support.
• Produce documentation and reports as required.

Skills

Scheduling

Planning

Coordination

Organisation

Communication

CRM systems

Proactive

Attention to detail

Tools

CRM software

Scheduling software

Job description

Service Scheduler

Horsforth, Leeds Full-time, Monday to Friday Permanent
£38,000 to £40,000 + Benefits

We are recruiting for a Service Scheduler to join a well-established and growing business based in Horsforth, Leeds.

Working as part of a busy service team, you'll be responsible for planning and coordinating engineers' workloads, ensuring service visits are scheduled efficiently and customers are kept updated throughout the process.

This is a key role within the business and would suit someone who enjoys working in a fast-paced environment, keeping multiple plates spinning and building strong relationships with both customers and colleagues.

Service Scheduler duties include:

• Scheduling engineers for service, maintenance and installation work
• Managing and updating engineer diaries
• Allocating jobs and responding to changes in priorities
• Liaising with customers regarding appointments and service visits
• Ensuring all scheduling information is accurately recorded on internal systems
• Working closely with engineers and other departments to ensure jobs are completed efficiently
• Supporting the service team with general administration and coordination duties
• Producing documentation and reports when required

Service Scheduler Requirements:

• Previous scheduling, planning or coordination experience
• Strong organisational skills with the ability to manage a busy workload
• Excellent communication skills and a professional telephone manner
• Good IT skills and experience using CRM, scheduling or operational systems
• A proactive and flexible approach to work
• Strong attention to detail

This is an excellent opportunity to join a company that continues to grow year on year and genuinely invests in its people, providing ongoing support and development opportunities as your career progresses.