Service Delivery Supervisor

Go Traffic Management Limited; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service delivery firm in Nottingham is seeking a Service Delivery Supervisor to manage operational teams for a major mains replacement program. This role involves supervising site works, ensuring compliance with regulations, and providing innovative solutions to operational challenges. The ideal candidate will possess relevant qualifications such as SHEA (Gas) and NRSWA 1991. This position offers a competitive salary and full benefits package, with a focus on maintaining high standards of safety and customer satisfaction.

Benefits

Competitive salary

Full benefits package

Equal Opportunity Employer

Qualifications

• Experience in managing operational teams for major projects.
• Knowledge of health and safety regulations and compliance.
• Ability to produce and analyze reports effectively.

Responsibilities

• Supervise delivery teams during works and ensure compliance.
• Manage safety procedures and report issues accordingly.
• Provide solutions to problems and embrace operational changes.

Skills

Supervision

Customer engagement

Safety management

Education

SHEA (Gas)

NRSWA 1991 (Supervisor)

IOSH or SMSTS

Job description

Service Delivery Supervisor

Department: Cadent

Employment Type: Permanent

Location: Nottingham

Description

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in the successful delivery of the Cadent Mains Replacement Programme in the East Midlands. The Service Delivery Supervisor will provide supervision to those teams under their control, from work stack handover through to project completion in an effective and efficient manner. Success will be measured against our 3 imperatives; HSEQ performance, programme adherence and outstanding customer satisfaction.

Key Responsibilities

• Supervise the delivery teams during the works, including site set up, enabling of the works, Gas operations, backfill and reinstatement and site completion
• Attend all sites in order to disseminate the Construction Phase Plan information, including all RAMS, with regards setting up of the site and to brief the Team leader on their responsibilities to ensure that the works carried out on the Network comply with the relevant statutory requirements (CDM, IGEM) and Cadent standards and Procedures
• Supervise, all Street Work Activities alongside the appointed contractors, to ensure opening and closing of street works permits in accordance with NRSWA including the management of agreed Traffic Management and Permit Conditions and the timely capture of reinstatement completion information
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Work collaboratively with the Customer Liaison Officer to engage with customers and identify any specific needs (PSR, language line etc) to minimise disruption
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Experience and Qualifications

• SHEA (Gas)
• NRSWA 1991 (Supervisor)]
• SCO 1,2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas manager’s appreciation

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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