Service Coordinator

Veolia Group; Lincoln; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension scheme

Free physiotherapy service

Discounts on groceries and retailers

Health and wellbeing resources

Training and development opportunities

Employee financial well-being: early,

Job summary

Veolia Group in Lincoln is seeking a Transport Operations Controller to prioritise Quality, Health, Safety and Environment in every duty. You will manage daily service delivery, plan routes, communicate with drivers and customers, and monitor operations to maintain high standards.

The role requires clear communication, a solid understanding of transport compliance, and the ability to organise a busy workload at pace.

Qualifications

• Essential: understanding of transport compliance and WTD.
• Good communication with drivers, frontline staff and customers.
• Able to organise a busy workload and operate at a fast pace.
• Experience with quality management systems (ISO).
• Familiar with IT tools and Google operating systems.

Responsibilities

• Ensure Quality, Health, Safety and Environment remains the top priority in the transport operation.
• Manage daily service delivery, plan routes, communicate with customers and drivers, and debrief as needed.
• Ensure service excellence including delivery, recovery and communication of non-service lifts.
• Assist the Service Manager to identify routing efficiencies and capacity.
• Oversee depot driver activities, compliance and KPI delivery.

Skills

Transport compliance

Communication skills

Time management

Quality management ISO

Google/IT skills

Tools

Google Workspace

Job description

Salary: £28,499.00 per annum plus Bonus & Veolia benefits Hours: 40 hours per week, Monday to Friday 8:30 AM- 5:00 PM Location: Lincoln, LN1 1DS

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave


• Access to our enhanced pension scheme


• Free physiotherapy service


• Discounts on everything from groceries to well known retailers


• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to


• Ongoing training and development opportunities, allowing you to reach your full potential


• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

What you'll be doing

• Ensure Quality, Health, Safety and Environment remains the number one priority within the transport operation, providing a safe workplace for employees.


• Manage the service delivery on a daily basis, including the dynamic planning of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs


• Ensure that Service excellence is delivered, this includes:
  
  
  
  • Delivery of service.
  
  
  • Recovery (next working day) and communication of non-service/missed lifts within company parameters
  
  
  • Assist the Service Manager to identify routing efficiencies and capacity.
  
  
  • Effective container stock level control and customer and driver communication
  
  
  
  


• Assist the Service Manager to ensure People management processes and procedures are adhered to in line with company policies


• Deliver Toolbox Talks to drivers and operatives


• Conduct first stage formal investigations into accidents and incidents as directed by the Service Manager


• Adhere to and comply with all aspects of Operator Licence obligations


• Manage the day to day activities of all drivers at the depot including compliance, performance and leave entitlements


• Work closely with the Service Manage to deliver depot KPI’s


• Ensure that all safety concerns and near misses are logged on Ecoonline and closed off within the company’s agreed timescales and quality feedback is provided to originators

What we're looking for

• Essential:
  
  
  
  • Able to demonstrate an understanding of transport compliance and WTD
  
  
  • Good communication skills communicating with people of all levels including drivers, front line employees and customers
  
  
  • Ability to organise a busy workload and operate at a fast pace
  
  
  • Working with a quality management system e.g. ISO Managing transport compliance.
  
  
  • Experienced IT Skills, and the ability to adapt to Google operating systems
  
  
  
  


• Desirable:
  
  
  
  • Previous experience operating within a similar industry; waste/transport/logistics
  
  
  
  

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia? Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.