Service Coordinator

Veolia Group; Sheffield; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

Discounts

Health support resources

24h virtual GP

Volunteer day

Training & development

Job summary

Veolia in Sheffield is seeking a proactive operations coordinator to monitor daily service activity. You will track live progress, identify delays, and reallocate tasks to crews to ensure on-time delivery and compliance.

Experience with live tracking and fleet systems is preferred. Proficiency in Google Workspace and strong data reporting skills are essential for success in this role.

Qualifications

• Experience with live tracking and scheduling systems.
• Ability to monitor real-time operational activity and identify delays.
• Experience allocating work based on available crews and resources.
• Experience recording and managing operational data.
• Experience producing clear reports from system data.
• Proficiency with Google Workspace (Sheets/Docs/Gmail).
• Accurate record updating and data retrieval when required.
• Understanding of SLAs, performance monitoring, and compliance.
• Experience with mapping or vehicle-tracking systems beneficial.

Responsibilities

• Monitor daily service activity to meet timescales and SLAs.
• Track live in-cab progress and identify delays or issues.
• Escalate delays and performance issues to supervisors.
• Reallocate tasks to crews and resources as needed.
• Monitor the ECHO Maps system and report anomalies.
• Record access issues, roadworks and missed collections with photos.
• Monitor ad hoc services including bin deliveries and bulky waste.
• Liaise with internal departments to support delivery of work.
• Produce accurate supervisor reports on missed collections and compliance.
• Ensure all rounds are completed and closed after driver debriefs.
• Maintain up-to-date operational records and information.

Skills

Live tracking

Scheduling

Fleet management

Real-time monitoring

Task allocation

Data recording

Reporting

Google Workspace

Record keeping

SLA knowledge

Mapping systems

Vehicle tracking

Service coordination

Job description

Ready to find the right role for you? Salary: £30,000.00 p/a plus a yearly bonus of up to 10% and Veolia benefits Hours: 40 hours per week Location: Sheffield South Yorkshire S4 7ZJ

What we can offer you

• 25 days of annual leave plus bank holidays
• Access to our company/people’s pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you’ll be doing

• Monitor daily service activity to ensure work is completed within agreed timescales and service level agreements.
• Track live in-cab progress and identify delays, missed collections, incomplete work or other service issues.
• Escalate operational delays and performance issues to supervisors and management.
• Reallocate tasks to available crews and resources when required, following operational instructions.
• Monitor the ECHO Maps tracking system and report unusual activity, tracking errors or other anomalies.
• Record access issues, roadworks and missed collections, ensuring supporting photographs and information are saved correctly.
• Monitor ad hoc services, including bin deliveries, clinical collections and bulky waste collections.
• Liaise with relevant internal departments to support the delivery and completion of operational work.
• Produce accurate reports for supervisors covering missed collections, on-board system compliance and completed work.
• Check that all service rounds have been correctly completed and closed when drivers debrief.
• Maintain accurate operational records and ensure service information is updated promptly.

What we're looking for

• Experience using live tracking, scheduling, workflow or fleet management systems.
• The ability to monitor real-time operational activity and identify delays, exceptions and incomplete tasks.
• Experience allocating or reallocating work according to available crews, vehicles or other resources.
• Experience recording and managing operational data, including collections, deliveries and service completion.
• Experience producing reports using system data and presenting information in a clear, accurate format.
• Competence using Google Workspace, particularly Google Sheets, Google Docs and Gmail.
• The ability to accurately update records, maintain information and retrieve data when required.
• An understanding of service level agreements, performance monitoring and operational compliance.
• Experience using mapping, vehicle-tracking or in-cab monitoring systems would be beneficial.
• Previous experience in service coordination, logistics, fleet operations, waste management or a similar operational environment would be beneficial.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia? Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.