Service Delivery Manager

Primark; Reading; Remote; GBP 60,000 - 80,000; Full time

Job summary

This innovative firm is seeking a passionate Service Delivery Manager for an 8-month contract, offering remote work with occasional visits to offices. The role involves managing infrastructure environments, ensuring compliance with SLAs, and collaborating with third-party providers. Ideal candidates will have extensive experience in data centre management, cloud technologies, and project planning. Join a dynamic team where you can inspire change and drive technology-oriented solutions in a retail context. If you're ready to take on this exciting challenge, we want to hear from you!

Qualifications

• Strong operational experience in deploying and managing infrastructure toolsets.
• Solid background in Data Centre environments and hypervisor technologies.

Responsibilities

• Manage the infrastructure environment including server OS and cloud environments.
• Oversee service delivery and key data centre initiatives.

Skills

Infrastructure Management

Data Centre Technologies

Cloud Hosting

Project Planning

Communication Skills

Service Improvement

People Management

Tools

VMware

Microsoft Azure

Google Cloud

Unix/Linux

AIX/Oracle

Job description

Service Delivery Manager - 8 month contract / Day rate negotiable / Remote working

We have an exciting opportunity for a Service Delivery Manager Lead to join us on an 8 month contract with remote working and occasional visits to our Dublin and Reading offices.

Key Responsibilities:

1. Responsible for the management of the infrastructure environment including server OS, hypervisors, cloud environments and enterprise applications.
2. Responsible for service delivery, including management and oversight of key data centre initiatives and management activities, development and monitoring of Key Performance Indicators (KPI) to measure performance data, SLA attainment and promised and expected service delivery.
3. Partner with 3rd party data centre providers to deliver stable operations.
4. Manage governance of 3rd party providers.
5. Responsible for strategic projects and programmes within the data centre environment focusing on ensuring strict compliance to SLA’s and KPI’s.
6. Oversight of budget spend for all data centre related activity.
7. Support strategic DR programs through BCP planning and testing.
8. Support on-prem and cloud based virtual desktop environments.
9. Provides strategic and technical direction to service and project teams.
10. Ensures all infrastructure solutions are aligned to overall Infrastructure strategy.
11. Evangelise best practice, be a passionate technologist, and represent Infrastructure Operations within our future Enterprise Architecture framework.
12. Ensure the Data Centre roadmaps and backlogs reflect technology strategic direction.
13. Foster self-management and accountability at the team level through servant leadership.
14. Collaborate closely with senior management to create strategic objectives and organizational evolutions to better align business, product and technical opportunities.

Knowledge & Experience Required:

1. Strong operational experience in the deployment and management of infrastructure toolsets, preferably within a retail environment.
2. Strong technical knowledge of data centre technologies including compute and storage environments, VMware hypervisors, Microsoft technologies, Unix/Linux environment, AIX/Oracle etc and management of operations around these.
3. Knowledge of cloud hosting and infrastructure, especially Microsoft Azure, and Google Cloud.
4. Strong communication skills, both written and spoken, including the ability to explain complex issues to senior stakeholders succinctly.
5. Solid service improvement experience including the design and management of KPI / SLAs.
6. Able to direct workload activities and mentor staff within the team and external suppliers.
7. Extensive project planning and management experience.

Successful candidates will:

1. Be a passionate and visionary technologist able to inspire others to challenge and disrupt the current reality to co-create a compelling technology-orientated future business.
2. Have a solid background in Data Centre environments, infrastructure management and hypervisor technologies with many years’ experience in a variety of systems and technologies.
3. Be highly organised and able to handle multiple work streams, manage partners and expectations.
4. Possess excellent people management, interpersonal, analytical, and problem-solving skills.
5. Have experience in supporting communities that are sustainable.

Please note, to be considered for this role we can only accept candidates who are happy to work through an umbrella company; this is non-negotiable.

If the above is of interest to you then please apply and we can discuss the next steps in detail.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology
• Retail