Service Delivery Manager (Mat Leave Cover)

TN United Kingdom; United Kingdom; Remote; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Delivery Manager to oversee learner performance and team management. This role involves ensuring timely completion and satisfaction for over 500 learners, while also managing a team of coaches and mentors. With a remote-first policy and a focus on continuous improvement, this position offers a unique opportunity to drive strategic initiatives and engage with employer partners. If you have a passion for education technology and a knack for leadership, this role could be your next career move.

Benefits

Remote-first policy

Pension

25 days holiday + bank holidays + birthday off

Volunteering day

CPD allowance

Private medical insurance

Qualifications

• 3+ years experience in the apprenticeship sector and team management.
• Commercial awareness and exceptional communication skills.

Responsibilities

• Oversee performance of 500+ learners, ensuring timely completion and satisfaction.
• Lead team meetings and manage client interventions.

Skills

Team Management

Project Management

Communication Skills

Stakeholder Management

LMS Platforms

Job description

Service Delivery Manager (Mat Leave Cover), gb

Client: Cambridge Spark

Location: gb, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b4a52320fe95

Job Views: 3

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Department: Delivery

Location: Home based, UK (with occasional travel to our London office)

Reports to: Apprenticeships Director

Hours: 37.5 per week

Contract type: Fixed Term, 12 months

Salary: (Depending on experience)

Role Overview

The Service Delivery Manager oversees the performance of 500+ learners, ensuring timely completion, retention, and satisfaction. Manages Learner Success Coaches and Data Mentors, liaising with employer partners and supporting growth and escalation processes. Defines solutions, champions initiatives, and drives continuous improvement aligned with Cambridge Spark’s strategic goals.

Key Responsibilities

1. Learner Performance & Case Management: Lead reviews to track progress, identify risks, and implement interventions. Support team performance and analyze data trends to enhance learner progression.
2. Team Leadership & Development: Conduct team meetings, one-to-ones, and PDPs. Incorporate QA and feedback into coaching and development.
3. Employer Engagement & Stakeholder Management: Act as primary contact for employer partners, manage client interventions, and resolve escalations.
4. Strategic & Operational Leadership: Ensure SLA compliance, promote continuous improvement, and deputise for the Service Delivery Director when needed.

Candidate Specification

• 3+ years experience in apprenticeship sector and team management (preferably remote)
• Commercial awareness, project management skills, and exceptional communication
• Experience with LMS platforms and stakeholder management

Company Benefits

• Remote-first policy, pension, 25 days holiday + bank holidays + birthday off
• Volunteering day, CPD allowance, private medical insurance, and more

Background

Cambridge Spark is an education technology company focused on digital transformation skills and applied data education. We have supported over 15,000 learners across four continents with a proven impact on business value. Our core values include entrepreneurial spirit, team collaboration, customer focus, and excellence.

Equal Opportunities

Cambridge Spark is committed to diversity and equal employment opportunities, fostering a work environment free of discrimination and harassment.