Service Coordinator

Veolia Group; Hinckley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension

Free physiotherapy

Employee discounts

Wellbeing resources

Training & development

Job summary

Veolia Group in Hinckley (LE10 3ED) is hiring a Transport Operator to help keep our waste transport service safe and efficient. You will coordinate daily routes, communicate with drivers, and ensure compliance with health, safety and environment standards.

You will support the Service Manager, drive improvements in routing and KPI delivery, run toolbox talks, and investigate incidents as needed. We value clear communication, strong IT skills, and familiarity with ISO-based quality systems.

Qualifications

• Understanding of transport compliance and WTD.
• Strong communication with drivers, frontline staff and customers.
• Ability to organize a busy workload and operate at pace.
• Experience with quality management systems (ISO) and IT skills.
• Proficiency with Google operating systems.

Responsibilities

• Ensure Quality, Health, Safety and Environment remains a priority within transport operations.
• Manage daily service delivery, plan routes, and communicate with customers and drivers.
• Assist Service Manager with routing efficiencies and capacity planning.
• Deliver toolbox talks to drivers and operatives.
• Investigate accidents/incidents as directed and ensure compliance with Operator Licence obligations.
• Oversee depot driver management, performance, and leave entitlements.
• Maintain safety logs in Eco online and ensure timely closure of issues.
• Update depot planning tools and book MOTs/Services.

Skills

Transport compliance

WTD understanding

Communication

Organization

IT skills

Google apps

Tools

Quality management system (ISO)

Google Workspace

Job description

Ready to find the right role for you?Salary: Competitive salary plus Bonus and Veolia benefitsHours: 40 hours per week, Monday to Friday 8:30 AM- 5:00 PMLocation: Hinckley, LE10 3EDWhen you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.What we can offer you;25 days of annual leaveAccess to our enhanced pension schemeFree physiotherapy serviceDiscounts on everything from groceries to well known retailersAccess to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need toOngoing training and development opportunities, allowing you to reach your full potentialStream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewardsWhat you'll be doing; Ensure Quality, Health, Safety and Environment remains the number one prioritywithin the transport operation, providing a safe workplace for employees. Manage the service delivery on a daily basis, including the dynamic planning of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs Ensure that Service excellence is delivered, this includes: Delivery of service Taking customer phone calls Recovery (next working day) and communication of non-service/missed lifts within company parameters. Assist the Service Manager to identify routing efficiencies and capacity. Effective container stock level control and customer and drivercommunication. Assist the Service Manager to ensure People management processes andprocedures are adhered to in line with company policies. Deliver Toolbox Talks to drivers and operatives Conduct first stage formal investigations into accidents and incidents as directed by the Service Manager Adhere to and comply with all aspects of Operator Licence obligations Manage the day to day activities of all drivers at the depot including compliance, performance and leave entitlements Work closely with the Service Manage to deliver depot KPI’s Ensure that all safety concerns and near misses are logged on Eco online and closed off within the company’s agreed timescales and quality feedback is provided to originators Updating waller planner Booking MOTs & ServicesWhat we're looking for;Essential:Able to demonstrate an understanding of transport compliance and WTDGood communication skills communicating with people of all levels including drivers, front line employees and customersAbility to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systemsDesirable:Previous experience operating within a similar industry; waste/transport/logisticsWhat’s next?Apply today, so we can make a difference for generations to come.We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.