Service Delivery Manager for Network Operations

Airbus; Belfast; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Service Delivery Manager for Network Operations to lead the delivery of IT services to internal customers. This role emphasizes strategic planning, leadership, and a thorough understanding of ITIL processes. The successful candidate will enhance service quality, drive continuous improvements, and manage service provider contracts effectively. Join a dynamic team where your contributions will significantly impact operational excellence and service delivery within a collaborative environment.

Qualifications

• Experience in a large enterprise environment with IT service management.
• Strong leadership and team development skills.

Responsibilities

• Ensure Network operations meet commitments on Service Level Agreements.
• Manage outsourced teams to deliver reliable service for Airbus employees.

Skills

IT service management

Leadership skills

Project management

Communication skills

ITIL processes

Network infrastructure knowledge

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

BMC Remedy

JIRA Service Desk

Job description

Service Delivery Manager for Network Operations

Airbus Belfast, Northern Ireland, United Kingdom

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Job Summary:

The Service Delivery Manager (SDM) for Network Operations leads the delivery of end-to-end IT services to internal customers, ensuring alignment with business objectives and effective service management practices. This role requires strategic planning, strong leadership skills, and a deep understanding of ITIL processes. The SDM collaborates with cross-functional teams to enhance service quality, drive continuous improvement initiatives, and manage service provider contracts.

Key Responsibilities:

• Ensure Network operations for the site meet or exceed commitments on internal and external Service Level Agreements.
• Manage and lead outsourced teams to deliver, maintain, and support all Airbus Sites within the IT activity perimeter, ensuring reliable service for all Airbus employees on this site.
• Guarantee the maturity at entry into service of Network services through strict quality gates.
• Interface with sensitive and non-sensitive Businesses on Network topics.
• Coordinate with Site Management and Site Security on Network topics.
• Serve as the focal point for Network topics and the ambassador of the connectivity PSL on site.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience in IT service management, preferably in a large enterprise environment.
• Knowledge of Network, routing, switching, and Network infrastructure; familiar with VLAN, VRFs, NAC, WIFI, optical fibre, copper cabling technologies.
• Deep understanding of ITIL processes and best practices.
• Proven leadership and team development skills.
• Excellent communication and interpersonal skills.
• Strong project management skills, with experience managing multiple projects.
• Solid knowledge of IT infrastructure components, including networks, servers, storage, and cloud platforms.
• Experience with service desk tools such as BMC Remedy or JIRA Service Desk.
• Understanding of IT asset management principles.

Additional Information:

This role requires awareness of potential compliance risks and a commitment to act with integrity, supporting Airbus’s reputation and growth.

Company: Airbus Operations Limited

Employment Type: Permanent

Experience Level: Professional

Job Family: Digital

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Project Management and Information Technology

Industries: Aviation and Aerospace Component Manufacturing

Airbus promotes diversity and inclusivity and does not ask for monetary exchanges during recruitment.