Service Delivery Coordinator (Hybrid)

Sigmar Recruitment; Belfast City District; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Sigmar Recruitment is seeking an experienced Operations Coordinator to support a busy service and operations function. This hybrid role offers a structured Monday–Friday schedule, with 09:00–17:00 hours and hybrid working in Belfast, Northern Ireland.

You will coordinate daily schedules, manage service requests and records, and collaborate with internal teams and customers to drive high levels of operational efficiency and exceptional customer service.

Qualifications

• Experience in service coordination or scheduling.
• Strong organisational and deadlines management.
• Excellent communication and stakeholder management.
• Proficient with Microsoft Office and business systems.
• Detail-oriented and proactive problem-solver.

Responsibilities

• Coordinate daily schedules and allocate resources for service delivery.
• Act as central contact for customers and internal stakeholders.
• Manage service requests, work orders, quotations, and related docs.
• Provide customers with updates on works and timelines.
• Maintain accurate records across internal systems.
• Coordinate materials, equipment, and operational requirements.
• Monitor service administration processes for accuracy and compliance.
• Identify efficiency, customer experience, and performance improvements.
• Assist with general operational and administrative projects.

Skills

Service coordination

Scheduling

Operations support

Administrative tasks

Stakeholder management

Communication

Problem-solving

Tools

Microsoft Office

CRM/DB systems

Job description

Sigmar Recruitment is seeking an experienced Operations Coordinator to support a busy service and operations function. This hybrid role offers a structured Monday–Friday schedule, with 09:00–17:00 hours and hybrid working in Belfast, Northern Ireland.

You will coordinate daily schedules, manage service requests and records, and collaborate with internal teams and customers to drive high levels of operational efficiency and exceptional customer service.