Service Delivery Agent

Switch Car Rental; Aldershot; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to work schemes

Discounted car hire rates

Friendly and supportive working enviro

Job summary

Switch Car Rental in Aldershot is hiring a Service Delivery Agent to ensure vehicles are cleaned, inspected and prepared for rental. You will deliver and collect cars, record damage, perform safety checks and complete paperwork, all while upholding Switch's standards and customer service.

No prior experience required; training provided. Join a friendly team with pension, employee discounts and cycle-to-work schemes; a welcoming environment and opportunities to grow within the company.

Qualifications

• Full manual driving license held for at least 12 months.
• Flexible working hours, rotas and locations.
• Attention to detail in vehicle inspections and documenting damage.
• Strong communication and customer service orientation.
• Good organisational skills for timely vehicle delivery/collection.
• Safety conscious, adhering to procedures and guidelines.

Responsibilities

• Deliver and collect vehicles from various locations.
• Record vehicle damage using approved documentation.
• Perform thorough vehicle safety checks before delivery and at inspection stages.
• Complete fuel sheets accurately.
• Debowse vehicles per instructions and safety guidelines.
• Clean vehicles to company standards.
• Conduct security checks and verify rental documents.
• Complete necessary paperwork.
• Follow vehicle procedures.
• Communicate effectively, verbally and in writing.
• Drive carefully and considerately.
• Maintain smart appearance in uniform.
• Act as company ambassador promoting Switch interests.

Skills

Full manual license

Flexible hours

Attention to detail

Customer service

Organisational skills

Safety conscious

Job description

Official rental partner to England Rugby

Service Delivery Agent

Aldershot

Whether you have previous experience or not - we will have a role for you!

Whether you have previous experience or not - we will have a role for you!

THE ROLE

As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and inspected throughout the workday. You will conduct thorough inspections, identifying any pre- and post-rental damage, following Switch's management processes.

Location - Aldershot

MAIN DUTIES

• Deliver and collect vehicles from various locations
• Identify and record vehicle damage using appropriate documentation/systems per Switch's damage management procedure
• Perform comprehensive vehicle safety checks before delivery and at quality inspection stages
• Accurately and clearly complete fuel sheets
• Debowse vehicles as instructed, adhering to safety guidelines
• Clean vehicles thoroughly to meet company standards and customer requirements
• Undertake security checks and verify rental documentation as required
• Complete any necessary paperwork
• Comply with all Switch vehicle procedures
• Communicate accurately and appropriately, both verbally and in writing
• Drive carefully and considerately
• Dress according to company uniform standards, maintaining a clean and smart appearance
• Act as an ambassador of the company, promoting company interests at all times

SKILLS, EXPERIENCE, AND QUALIFICATIONS

• Driving Skills: Holds a full manual driving license for a minimum of 12 months. Demonstrates careful and considerate driving behaviour, ensuring the safety of passengers, vehicles and other road users
• Flexibility: Exhibits a flexible approach to working hours, rotas and locations
• Attention to Detail: Has an eye for detail, particularly when conducting vehicle inspections and documenting any damage. Ensures thoroughness in vehicle safety checks, cleanliness and maintenance
• Communication Skills and customer service orientated
• Organisational Skills: Efficiently manages time and tasks, ensuring timely delivery and collection of vehicles
• Safety Conscious: Prioritises safety in all tasks, adhering to company procedures and guidelines. Ensures vehicles are roadworthy and meets all safety standards before use.

BENEFITS

• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to work schemes
• Discounted car hire rates
• Friendly and supportive working environment

We'd love to have you on board.

We regularly update our openings with new opportunities.