Service Coordinator

Scania Nederland B.V.; Bradford; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Life insurance

Performance incentives

Retail discounts

Job summary

Scania Nederland B.V. in Bradford is seeking a Service Coordinator to be the first point of contact for customers and guide them through the resolution of breakdowns.

You will provide high-quality service, thorough attention to detail, and ensure customer satisfaction from initial contact to case closure. The role includes handling 24/7 breakdown assistance coordination, liaising with repair workshops, and ensuring timely progression and payment on behalf of customers.

Qualifications

• Outstanding customer service skills.
• Excellent attention to detail.
• Commitment to providing high quality service.

Responsibilities

• Receive customer calls relating to breakdowns and recovery of Scania vehicles and support the customer through the rectification process and a successful conclusion.
• Communicate with repair workshops on behalf of the customer to ensure the customer’s vehicle is mobile again within reasonable timescales.
• Guarantee payment to the repairing workshop on behalf of the customer.
• Continuously inform and keep all parties updated on the progress of each case.

Skills

Customer service

Communication

Job description

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Salary starting from £29,008 plus an excellent benefits package.

Working Hours: 4 On 4 Off Shift - See shift pattern below:

November to April

• 06:00 to 18:00 for four days and then four days off
• 08:00 to 20:00 for four days and then four days off

April to November

• 06:00 to 18:00 for four days and then four days off
• 10:00 to 22:00 for four days and then four days off

We have an exciting opportunity for someone who has outstanding customer service skills to join the team as a Service Coordinator. Scania Assistance provides 24/7 breakdown assistance, where you will be the customers’ first point of contact, right the way through to closing the case once it has been resolved. You will be committed to providing high quality customer service and have excellent attention to detail to ensure our customers experience the best service.

Key Responsibilities:

• Receive customer calls relating to breakdowns and recovery of Scania vehicles and support the customer through the rectification process and a successful conclusion.
• Communicate with repair workshops on behalf of the customer to ensure the customer’s vehicle is mobile again within reasonable timescales.
• Guarantee payment to the repairing workshop on behalf of the customer.
• Continuously inform and keep all parties updated on the progress of each case.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working forScaniais not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

AtScaniawe invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusionisa strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences,weensurewe havethe right peopleand together with an inclusive corporate culture,thisdrivesour business forward.Wewant our colleagues to feel proud and happy to work for us, no matter where theyare fromor whothey are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scaniais dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values;CUSTOMER FIRST,RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.