Service Coordinator: Scheduling & Customer Success

Pertemps Wolverhampton and Walsall; West Midlands; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Office environment

Training provided

Competitive pay

Job summary

A respected client of Pertemps in Bridgnorth seeks a Service Co-ordinator to join the team in an office-based role. You will coordinate service activities, support customers, and work with engineers and internal teams to ensure effective service delivery.

The ideal candidate is experienced in administration or customer service, with strong communication and organisational skills, and proficient in Excel and Outlook. Training is provided and the role operates Monday to Friday, 08:30–17:30.

Qualifications

• Previous experience in service co-ordination, administration or customer service (essential).
• Excellent communication and organisational skills.
• Strong data management skills and ability to prioritise workloads.

Responsibilities

• Coordinate service schedules and appointments with clear communication.
• Be the first point of contact for customers and respond professionally.
• Liaise with engineers, customers and internal departments to ensure smooth service delivery.
• Maintain service records and customer information accurately.
• Use Excel and Outlook to update information and track job updates.
• Monitor ongoing service jobs and keep customers informed of progress.
• Provide administrative support to the wider team as required.

Skills

Communication skills

Organisational skills

Prioritisation

Customer service mindset

Tools

Microsoft Excel

Outlook

Job description

A respected client of Pertemps in Bridgnorth seeks a Service Co-ordinator to join the team in an office-based role. You will coordinate service activities, support customers, and work with engineers and internal teams to ensure effective service delivery.

The ideal candidate is experienced in administration or customer service, with strong communication and organisational skills, and proficient in Excel and Outlook. Training is provided and the role operates Monday to Friday, 08:30–17:30.