Service Coordinator - Office based

Pandigroup; Havant; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Health and well-being benefits

Pension scheme

Free parking

Job summary

P&I is seeking a Service Coordinator to be the operational heartbeat of the service team across the UK. You will manage a busy portfolio of clients, coordinate engineers, and ensure smooth operations even under pressure.

This role requires strong administration, proactive communication, and superb organisation. Join a team that values customer care, safety, and a collaborative approach to delivering results.

Qualifications

• Experience in administration and account management in a fast-paced, customer-facing environment.
• Confident communicating with engineers, clients, and internal teams, both verbally and in writing.
• Exceptionally organised, with strong time management and prioritisation skills.
• Proactive, adaptable, and not afraid to ask questions or challenge inefficiencies.
• Comfortable using CRM systems and juggling multiple tasks at once.
• A proactive, can-do attitude and a willingness to learn.

Responsibilities

• Managing a portfolio of clients as their dedicated Service Coordinator.
• Handling high volumes of calls, emails, and scheduling requests with professionalism and pace.
• Forecasting engineer requirements and managing service contracts with precision.
• Spotting and seizing sales opportunities, from renewals to remedial works.
• Producing accurate reports and keeping our CRM up to date.
• Supporting the wider service team with documentation, parts ordering, and admin tasks.
• Ensuring engineers have everything they need, from job details to access instructions.

Skills

Administration

Account management

Customer-facing

Communication

Organization

Time management

CRM

Tools

CRM

Job description

Customer Services

Full time

Permanent

Are you passionate about providing exceptional customer service and upholding exemplary levels of service?

At P&I, we are on the lookout for a sharp, resilient Service Coordinator who thrives under pressure, juggles competing priorities with ease, and knows how to keep customers informed, reassured, and supported — even when the schedule's packed and the phones won't stop ringing.

Since 1999, we have built a reputation as one of the UKs leading independent suppliers of critical power solutions. Our vision is simple: to be the first and only partner of choice for securing power nationwide, achieved through unwavering commitment to customer care, service, and safety.

As our business continues to expand, so does the demand on our service desk. This role is not for the faint-hearted, but if you are organised, proactive, and genuinely care about getting things done right, you will be a valued part of a team that makes a real difference.

The Role:

As one of our Service Coordinators, you will be the operational heartbeat of our service team. You will manage a busy portfolio of clients, coordinate engineers across the UK, and keep everything running smoothly, even when the unexpected hits.

What You'll be doing:

• Managing a portfolio of clients as their dedicated Service Coordinator
• Handling high volumes of calls, emails, and scheduling requests with professionalism and pace
• Forecasting engineer requirements and managing service contracts with precision
• Spotting and seizing sales opportunities, from renewals to remedial works
• Producing accurate reports and keeping our CRM up to date
• Supporting the wider service team with documentation, parts ordering, and admin tasks
• Ensuring engineers have everything they need, from job details to access instructions

About You:

This role won't suit someone who shies away from pressure or prefers to work in isolation. We're looking for someone who's:

• Experienced in administration and account management in a fast-paced, customer-facing environment
• Confident communicating with engineers, clients, and internal teams, both verbally and in writing
• Exceptionally organised, with strong time management and prioritisation skills
• Proactive, adaptable, and not afraid to ask questions or challenge inefficiencies
• Comfortable using CRM systems and juggling multiple tasks at once
• A proactive, can-do attitude and a willingness to learn.

Why Join P&I?

We understand the value of our team, and we’re committed to offering:

• Competitive salary and benefits that recognise your skills and experience
• Ongoing training and development opportunities.
• A supportive and collaborative environment where you can thrive.
• Opportunities to make a tangible impact on our customer satisfaction and business success.

If you're looking to take the next step in your career and become the voice of our commitment to customer care, we want to hear from you.

Hours

40 hours per week

25 days paid holiday (plus bank holidays) increasing with length of service; Health and well-being benefits; Private pension scheme; stocked kitchen with free tea and coffee supplied; Free secure parking ;Company social events