Service Coordinator - Customer Care & Field Ops

Pandigroup; Havant; On-site; GBP 22,000 - 28,000; Full time

Job summary

P&I in the UK is seeking a resilient Service Coordinator to act as the operational heartbeat of the service team. You will manage a busy portfolio of clients, coordinate engineers across the UK, and keep operations running smoothly even when schedules are tight.

If you are highly organised, thrive under pressure, and excel at clear communication with engineers, clients and internal teams, join us to help deliver reliable power solutions with exceptional customer care.

Qualifications

• Experience in administration and account management in a fast-paced, customer-facing environment.
• Confident communicating with engineers, clients and internal teams, both verbally and in writing.
• Exceptional organisational skills with strong time management and prioritisation.

Responsibilities

• Managing a portfolio of clients as their dedicated Service Coordinator.
• Handling high volumes of calls, emails, and scheduling requests with professionalism and pace.
• Forecasting engineer requirements and managing service contracts with precision.
• Spotting and seizing sales opportunities, from renewals to remedial works.
• Producing accurate reports and keeping our CRM up to date.
• Supporting the wider service team with documentation, parts ordering, and admin tasks.
• Ensuring engineers have everything they need, from job details to access instructions.

Skills

Administration

Account management

Customer service

Communication

Organisation

Job description

P&I in the UK is seeking a resilient Service Coordinator to act as the operational heartbeat of the service team. You will manage a busy portfolio of clients, coordinate engineers across the UK, and keep operations running smoothly even when schedules are tight.

If you are highly organised, thrive under pressure, and excel at clear communication with engineers, clients and internal teams, join us to help deliver reliable power solutions with exceptional customer care.