Service Coordinator/Labour Controller, up to £40k

RGB Network; Romford; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Laptop & Mobile Phone

28 days holiday

Job summary

RGB Network is seeking a service coordinator/labour controller to join their busy Ilford/Hainault area office. You will handle reactive tasks, manage calls, allocate engineers, and coordinate subcontractors to meet client requirements.

The role demands strong planning, communication, and IT skills, with CAFM experience a plus. Office hours are 08:30–17:30; salary £35k–£40k, 28 days holiday, laptop and mobile phone provided.

Qualifications

• The ability to plan and prioritise, meet targets and deadlines.
• Good written and spoken communication skills.
• A collaborative approach with strong customer care.
• Solid IT skills including Excel; experience with CAFM is an advantage.
• Works well in a team to allocate, deliver and maintain high standards.

Responsibilities

• Review reactive tasks and raise them on the in-house system.
• Take part in an on-call rota to support OOH teams (1 in 6).
• Handle incoming client requests and provide updates.
• Review outstanding jobs against response times and prioritise work.
• Assign tasks to engineers and coordinate with client portals.
• Coordinate subcontractors, ensuring compliance with client requirements.
• Book works with clients and submit permits to work at sites (RAMS).
• Ensure engineer timesheets reflect work allocated and done.
• Record site information and share updates across systems (Planon/Concerto).
• Order materials and liaise with procurement to allocate correct job numbers.

Skills

Planning & prioritisation

Communication

Customer service

Teamwork

Office IT skills

Tools

CAFМ

Planon

Concerto

Job Logic

Excel

Job description

Service coordinator / Labour Controller based near Ilford Essex

A building services company with over 40 years trading, are currently seeking a service coordinator/ Labour Controller to work in their busy office in Hainault.

Salary package:

• £35/40k basic salary
• 08.30 to 17.30 office based
• 28 days holiday
• Laptop & Mobile Phone

My Client is currently seeking a Labour controller.

The ideal candidate will provide comprehensive administration support to the contracts manager, ensuring customer and office enquiries are dealt with efficiently and effectively.

To function as the initial contact with our clients, to accept their order for works and enter the order onto our works management system.

The Labour controller will provide assistance to the daily workings of our contracts manager and team of engineers covering Planned and reactive Maintenance to a dedicated account and ensuring the Client requirements are met.

Job Specification

• To review reactive tasks received during the working day and raise on our in-house system.
• Candidates will be asked to take part in a call out rota to support the OOH teams which is currently 1 in 6.
• Taking incoming telephone calls to assist with Client requests and Updates.
• To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times.
• Assign work to engineers on our in-house system and Client Portals
• Where necessary allocating specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements.
• When liaising with sub-contractors – it is essential to link in and involve the Contract Manager to ensure the best sub-contractor is procured.
• Booking works in with clients directly and following procedures
• Arranging/submitting permits to work at relevant sites RAMS.
• This includes the engineer timesheets to make sure they are accurate and reflective of the work allocated and the work completed.
• To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs. Recording notes on both eh client system (Planon / Concerto) as well as the job logic system.
• Ordering of materials and monitoring until proof of delivery are obtained. Liaison with head office procurement team on all orders and ensuring the correct job number is allocated to all materials ordered.

Knowledge and Experience (Essential)

• The ability to plan and prioritise, resolve issues, and meet targets and deadlines.
• Good written and spoken communication skills.
• A good collaborator with the ability to demonstrate excellent customer care skills.
• Good IT skills excel and including experience with CAFM.
• The ability to work as part of the team to get works allocated, delivered and to high standards.
• To be open and honest with all communications within the team, with the client and the various UoP personnel and with sub-contractors involved to deliver services.
• To prepare, to forward plan and ensure all up to date information is handed over to everyone involved that will assist service delivery.