Service Coordinator - Friendly Team Environment

Office Angels; Essex; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

20 days annual leave + Bank Holidays (

pension scheme

on site gym

employee of the month prizes

on site parking

Job summary

Office Angels in Essex seeks a diligent Service Coordinator for a permanent full-time position in Loughton. The role supports a friendly, collaborative team and focuses on managing service delivery, orders and customer enquiries.

Ideal candidates will have experience in a similar facilities or construction setting, bringing a proactive and well-organised approach to the team and striving to meet SLAs across locations.

Qualifications

• Experience in a similar role within the facilities or construction industry.
• Proactive and organised approach to team work.

Responsibilities

• Coordinate and dispatch reactive and proactive works to engineers and contractors across locations, ensuring SLAs are met.
• Assist in product purchasing and order fulfilment activities, including taking orders and determining appropriate shipping methods.
• Monitor product order shipments to ensure on-time delivery and liaise with customers regarding ETAs and related issues.
• Provide quotations and proposals in response to customer requests.
• Produce RAMs and maintain a database of customer sales and invoicing records.
• Contact customers regarding contract/visit cancellations to determine cause and possible corrective measures.
• Manage the fulfilment cycle from enquiry through to job completion.
• Handle incoming phone calls related to clients, engineers, sales, and customers, managing and resolving customer enquiries and complaints.

Job description

Service Coordinator

28,000 - 32,000

Loughton, Essex

Monday - Friday, 9am - 5pm / 8am - 4pm

Benefits

• 20 days annual leave + Bank Holidays (increasing with service)
• pension scheme
• on site gym
• employee of the month prizes
• on site parking

Join a successful and reputable company in Loughton, known for its friendly and supportive team environment. We are looking for a dedicated Service Coordinator to become a key player in our client's dynamic team on a permanent basis. The perfect candidate will have experience in a similar role within the facilities or construction industry, bringing a proactive and organised approach to the team.

Responsibilities

• Coordinate and dispatch reactive and proactive works to engineers and contractors across various locations, ensuring SLAs are met.
• Assist in product purchasing and order fulfilment activities, including taking orders and determining appropriate shipping methods.
• Monitor product order shipments to ensure on-time delivery and liaise with customers regarding ETAs and related issues.
• Provide quotations and proposals in response to customer requests.
• Produce RAMs and maintain a database of customer sales and invoicing records.
• Contact customers regarding contract/visit cancellations to determine cause and possible corrective measures.
• Manage the fulfilment cycle from enquiry through to job completion.
• Handle incoming phone calls related to clients, engineers, sales, and customers, managing and resolving customer enquiries and complaints.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.