Service Coordinator & Labour Controller (Maintenance)

RGB Network; Romford; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Laptop & Mobile Phone

28 days holiday

Job summary

RGB Network is seeking a service coordinator/labour controller to join their busy Ilford/Hainault area office. You will handle reactive tasks, manage calls, allocate engineers, and coordinate subcontractors to meet client requirements.

The role demands strong planning, communication, and IT skills, with CAFM experience a plus. Office hours are 08:30–17:30; salary £35k–£40k, 28 days holiday, laptop and mobile phone provided.

Qualifications

• The ability to plan and prioritise, meet targets and deadlines.
• Good written and spoken communication skills.
• A collaborative approach with strong customer care.
• Solid IT skills including Excel; experience with CAFM is an advantage.
• Works well in a team to allocate, deliver and maintain high standards.

Responsibilities

• Review reactive tasks and raise them on the in-house system.
• Take part in an on-call rota to support OOH teams (1 in 6).
• Handle incoming client requests and provide updates.
• Review outstanding jobs against response times and prioritise work.
• Assign tasks to engineers and coordinate with client portals.
• Coordinate subcontractors, ensuring compliance with client requirements.
• Book works with clients and submit permits to work at sites (RAMS).
• Ensure engineer timesheets reflect work allocated and done.
• Record site information and share updates across systems (Planon/Concerto).
• Order materials and liaise with procurement to allocate correct job numbers.

Skills

Planning & prioritisation

Communication

Customer service

Teamwork

Office IT skills

Tools

CAFМ

Planon

Concerto

Job Logic

Excel

Job description

RGB Network is seeking a service coordinator/labour controller to join their busy Ilford/Hainault area office. You will handle reactive tasks, manage calls, allocate engineers, and coordinate subcontractors to meet client requirements.

The role demands strong planning, communication, and IT skills, with CAFM experience a plus. Office hours are 08:30–17:30; salary £35k–£40k, 28 days holiday, laptop and mobile phone provided.