Service Coordinator (CUPS) – Hybrid & Customer-Focused

Dale Power Solutions; Scarborough; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working after training

Job summary

Dale Power Solutions in Scarborough is seeking a Service Coordinator (CUPS) to coordinate planned, remedial and reactive works, managing engineers, specialist tools and materials, while ensuring site access requirements are met.

You will work with the contract manager on contractual requirements and invoicing forecasts, addressing customer escalations. The role is full-time with potential hybrid working after training, welcoming career growth within the energy sector.

Qualifications

• 2+ years working in a similar role in the service industry.
• Excellent communication and customer service skills.
• Excellent planning and organisational skills.
• Experience using MS Outlook/Word/Excel; training will be provided.

Responsibilities

• Provide primary point of contact to customers.
• Forecasting and scheduling of all planned and reactive service tasks.
• Manage documentation for contract visits (permits, authorisations, inductions, RAMS).
• Review and close customer queries, including billing and PO amendments.
• Keep key personnel informed of customer requirements and issues.
• Raise and coordinate warranty claims and contract repairs.
• Collaborate with Project Managers to meet company objectives.
• Coordinate with other coordinators to maximise efficiencies and meet customer needs.

Skills

Planning skills

Organisational skills

Communication skills

Customer service

Team player

Tools

MS Outlook

MS Word

MS Excel

PDF documents

Job description

Dale Power Solutions in Scarborough is seeking a Service Coordinator (CUPS) to coordinate planned, remedial and reactive works, managing engineers, specialist tools and materials, while ensuring site access requirements are met.

You will work with the contract manager on contractual requirements and invoicing forecasts, addressing customer escalations. The role is full-time with potential hybrid working after training, welcoming career growth within the energy sector.