Service Coordinator (CUPS)

Confidential; Scarborough; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Dale in Scarborough is recruiting a Service Coordinator (CUPS) to expertly coordinate planned and reactive works. You will manage engineers, tools, and materials, while ensuring access requirements are met and invoicing and forecasts align with the contract.

The role demands strong negotiation, planning, and customer-service skills, with a focus on safety and process improvement in a dynamic energy services setting.

Qualifications

• 2+ years working in a similar role in the service industry.
• Good negotiation and influencing skills.
• Excellent planning and organisational skills.
• Experienced with MS Outlook/Word/Excel and PDF documents; training will be provided.
• Excellent communication and customer service skills.
• Team player with ability to work on own initiative.
• Keen on health and safety to ensure everyone goes home safely.

Responsibilities

• Provide primary point of contact to customers.
• Forecasting and scheduling of all planned and reactive service issues.
• Manage documentation to support contract visits (permits, authorisations, inductions, RAMS).
• Review and closure of customer queries, including billing or PO amendments.
• Keep key personnel informed of customer requirements and issues.
• Raise and coordinate warranty claims and contract repairs.
• Collaborate with Project Managers and other departments to meet objectives.
• Liaise with other coordinators and Service Support to maximise efficiencies.
• Contribute to department and KPI targets.
• Complete tasks as directed by Contracts Manager.

Skills

Negotiation

Planning

Communication

Customer service

Team player

Time management

Health and safety

Tools

MS Outlook

MS Word

MS Excel

PDF documents

Job description

Job Title: Service Coordinator (CUPS)

Location: Scarborough

Salary: Competitive.

Job type: Full Time - Permanent. Mon-Thurs 8.30am-16.50pm & Friday 8.30am-15.10pm. Potentially after training some hybrid working.

We want all our colleagues to grow and build careers with Dale. We invest in our people for the future.

Many of our team members have been with us for over 30 years and some of our management team began their careers as apprentices. As we have grown so too have they and that knowledge is passed down as our team develops and evolves.

No two days are the same and variety is a key part of life for our team at Dale. There's always an opportunity to learn new skills and progress your career. We want to be a great place to work that is diverse and inclusive which is why we focus on supporting people and their development.

The role:

Identify planned, remedial and reactive works, efficiently coordinate available engineers, specialist tools and materials to the site following customers access requirements. Control invoicing, forecasts and work closely with the contract manager to deliver contractual requirements and any customer escalations.

Why you're our kind of person:

We're not looking for people who sit down and say, 'that'll do', we're driven by doing the right thing for our customers. We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It's an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there's a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people

What good looks like:

• Seamless: You'll provide high quality solutions to our customers
• Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be commercially smart.
• Collaborative: You'll advise your colleagues and input into other work, and also be able to work independently to get the job done.

What you'll do:

• Provide primary point of contact to customers.
• Forecasting and contract scheduling of all planned and reactive service-related issues.
• Control of documentation to support the delivery of the contract visits such as Engineer permits, authorisations, inductions, and RAMS etc.
• Review and closure of all customer queries, including billing and Purchase Order amendments or uplifts.
• Ensure that key personnel are kept informed of customer requirements and any significant issues.
• Raise and co-ordinate warranty claims and contract repairs in line with customer expectations.
• Work efficiently and effectively with the Project Managers and other areas or departments to fulfil overall company objectives.
• Liaise with other coordinators and Service Support to maximise efficiencies and ensure customers' requirements are met.
• To contribute to the achievement of department and business KPI objectives.
• Complete any reasonable task as directed by the Contracts Manager.

What's important to us:

Experience:

• 2+ years working in a similar role in the service industry.
• Good negotiation and influencing skills.
• Excellent planning and organisational skills.
• Experienced at working with MS Outlook/Word/Excel and PDF documents, though training will be provided.
• Excellent communication and customer service skills.
• Team player as well as ability to work on own initiative.
• You'll be passionate about health and safety and ensuring that everyone goes home from work safely from our projects.
• You'll communicate openly, transparently, and effectively to ensure a high level of customer service.
• You'll be resilient and thrive in a fast-paced environment.
• You'll be inquisitive and stay up to date with industry and technical changes and legislation.
• You'll be keen to work collaboratively with others to develop shared solutions.
• You'll have good levels of self-awareness, excellent interpersonal and communication skills.
• You'll have good time management skills.

Our values:

Do the right thing.

Be the difference.

Love our customers.

Never settle.

Look forward.

Candidates with the relevant experience or job titles of: Service Coordinator, Service Delivery Coordinator, Contract Coordinator, Contracts Coordinator, Operations Coordinator, Field Service Coordinator, Maintenance Coordinator, Planned Works Coordinator, Reactive Works Coordinator, Engineering Coordinator, Engineer Scheduler, Service Scheduler, Scheduling Coordinator, Customer Service Coordinator, Contract Support Coordinator, Service Operations Coordinator, will also be considered for this role.