Service Coordinator (UPS)

Dale Power Solutions; Scarborough; On-site; GBP 26,000 - 34,000; Full time

Job summary

Dale Power Solutions is hiring a Service Coordinator (UPS) in Scarborough. The role covers maternity leave for about 15 months, working Mon-Thu 8.30am-4.50pm and Fri 8.30am-3.10pm. You will coordinate engineers, tools and materials, manage invoicing, and work with the Contracts Manager on contractual requirements.

You'll identify planned, remedial and reactive works and ensure customer expectations are met. A proactive communicator with 2+ years' service experience is ideal.

Qualifications

• Minimum 2+ years in a similar service/coordinator role.
• Strong planning, organisational and time management skills.
• Excellent communication and customer service abilities.

Responsibilities

• Provide primary point of contact to customers.
• Forecasting and contract scheduling of planned and reactive issues.
• Control documentation to support contract visits (permits, authorisations, inductions, RAMS).
• Review and close customer queries, including billing or PO amendments.
• Keep key personnel informed of customer requirements and major issues.
• Raise and coordinate warranty claims and contract repairs with client expectations.
• Collaborate with Project Managers and other teams to meet objectives.
• Liaise with other coordinators to maximise efficiencies and meet customer needs.
• Contribute to department and business KPI achievement.
• Complete any reasonable task as directed by Contracts Manager.

Skills

Customer service

Planning & organisation

Negotiation

Communication

Time management

Teamwork

Health & safety awareness

Education

A-level or equivalent

Tools

MS Outlook

MS Word

MS Excel

PDF documents

Job description

Job Title: Service Coordinator (UPS)

Location: Scarborough

Salary: Competitive

Job type: Full Time - Temporary. This role is to cover maternity leave for approx. 15 months. Mon-Thurs 8.30am-16.50pm & Friday 8.30am-15.10pm.

We want all our colleagues to grow and build careers with Dale. We invest in our people for the future.

Many of our team members have been with us for over 30 years and some of our management team began their careers as apprentices. As we have grown so too have they and that knowledge is passed down as our team develops and evolves.

No two days are the same and variety is a key part of life for our team at Dale. There's always an opportunity to learn new skills and progress your career. We want to be a great place to work that is diverse and inclusive which is why we focus on supporting people and their development.

Why you're our kind of person:

We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It's an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there's a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people.

The Role:

Identify planned, remedial and reactive works, efficiently coordinate available engineers, specialist tools and materials to the site following customers access requirements. Control invoicing, forecasts and work closely with the contract manager to deliver contractual requirements and any customer escalations.

What you'll do:

• Provide primary point of contact to customers.
• Forecasting and contract scheduling of all planned and reactive service-related issues.
• Control of documentation to support the delivery of the contract visits such as Engineer permits, authorisations, inductions, and RAMS etc.
• Review and closure of all customer queries, including billing and Purchase Order amendments or uplifts.
• Ensure that key personnel are kept informed of customer requirements and any significant issues.
• Raise and co-ordinate warranty claims and contract repairs in line with customer expectations.
• Work efficiently and effectively with the Project Managers and other areas or departments to fulfil overall company objectives.
• Liaise with other coordinators and Service Support to maximise efficiencies and ensure customers' requirements are met.
• To contribute to the achievement of department and business KPI objectives.
• Complete any reasonable task as directed by the Contracts Manager.

What good looks like:

Seamless: You'll provide high quality solutions to our customers

Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be commercially smart.

Collaborative: You'll advise your colleagues and input into other work, and also be able to work independently to get the job done.

Experience Required:

• 2+ years working in a similar role in the service industry.
• Good negotiation and influencing skills.
• Excellent planning and organisational skills.
• Experienced at working with MS Outlook/Word/Excel and PDF documents, though training will be provided.
• Excellent communication and customer service skills.
• Team player as well as ability to work on own initiative.
• You'll be passionate about health and safety and ensuring that everyone goes home from work safely from our projects.
• You'll communicate openly, transparently, and effectively to ensure a high level of customer service.
• You'll be resilient and thrive in a fast-paced environment.
• You'll be inquisitive and stay up to date with industry and technical changes and legislation.
• You'll be keen to work collaboratively with others to develop shared solutions.
• You'll have good levels of self-awareness, excellent interpersonal and communication skills.
• You'll have good time management skills.

Our values:

• Do the right thing.
• Be the difference.
• Love our customers.
• Never settle.
• Look forward.

Candidates with the relevant experience or job titles of: Maintenance Planner, Operations Planner, Company Planner, Operations and Scheduling Coordinator, Scheduling Coordinator, Field Service Coordinator, Office Support, Customer Support, Technical Service Coordinator, Service Support Administrator, , Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will also be considered for this role