Service Coordinator - Contracts

Evolution Security; Marlow; On-site; GBP 30,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Private health insurance

Wellbeing and health screening

Employee assistance programme

Life Assurance 4x salary

Commission scheme

Job summary

Evolution Security is seeking a Finance/Service Contracts Coordinator to manage service contracts, invoicing, and supplier agreements. You will source quotes, update SAP records, and coordinate between finance, sales, and engineering teams to ensure timely renewals and accurate billing.

The role emphasizes strong organisation, independent work, and proactive problem-solving within UK operations. A focus on accuracy, data management, and cross‑functional collaboration will be essential.

Qualifications

• Proven work experience in a similar role, ideally within an engineering environment.
• Strong organisational skills with multitasking and diary management.
• Ability to work independently and with the wider team.
• IT literacy, including MS Office and CRM systems.

Responsibilities

• Renew service contracts and SSAs; analyse profitability.
• Determine additions or reductions to systems from the last 12–18 months.
• Source quotes for third‑party agreements, software support and subscriptions.
• Prepare proposals for new agreements and invoicing schedules.
• Invoice maintenance agreements on various cycles (annual to monthly).
• Update the invoicing schedule in SAP and maintain client details.
• Order third‑party services and software subscriptions.
• Produce monthly invoicing and forecasts for UK, Ireland, and BV.
• Raise POs and handle calibration records and equipment dispatch.
• Act as point of contact for accounts on service finance queries.
• Prepare client presentations weekly/monthly.
• Assist with service department invoice training.

Skills

Organisational skills

Multitasking

Diary management

IT literacy

Tools

SAP

CRM systems

MS Office

Job description

Working as part of a team, you will ensure that all service contracts and the below responsibilities are carried out in an efficient and timely manner. At times you may also be required to provide support to other departments. This role requires a great deal of initiative and autonomy.

Responsibilities

• Service contract renewals and Software Support Agreements (plus SSAs for Ireland) & analysing the profitability various contracts
• Determining any additions or reductions to the systems in the previous 12-18 months
• Sourcing quotes for Third-Party Agreements, Software Support and Subscriptions
• Preparing proposals for the new agreements
• Invoicing the maintenance agreements: annually, bi-annually, quarterly, bi-monthly or monthly
• Updating the invoicing schedule on AM
• Ordering Third-Party Services sold as part of the maintenance agreements.
• Ordering Software Support and Subscriptions
• Reporting invoicing figures
• Monthly maintenance forecast (for UK, Ireland & BV)
• Adding contracts to and maintaining SAP
• Won & lost report (for UK, Ireland & BV)
• Logging maintenance orders on the Order Log for my quotes and those prepared by the Sales Team
• Calculating increases to call-out rates when appropriate
• Maintaining the customer details
• Resolving invoice queries / raising credit notes
• Checking the input of the service invoices onto SAP and circulating to the Team for corrections
• Producing analysis of the monthly invoicing
• Calibration of multi meters and battery testers: issuing and recalling equipment from the engineers and issuing replacements
• Raising POs, dispatching the equipment to suppliers for calibration and maintaining the calibration records
• SAP – project development and preparation for transferring services across
• Point of contact for accounts department for all service finance queries
• Completion of client presentations – weekly/ monthly. Presenting as required
• Assisting with service department invoice training

Qualifications

• Proven work experience in a similar role, ideally within an Engineering environment
• Very strong organisational skills, including multitasking, time, and diary management
• Ability to work on their own, as well as with the wider team
• IT literacy, particularly MS Office and CRM systems

Benefits

• 25 days annual leave, plus local bank holidays
• Company pension scheme
• 2 private health insurances
• Optional annual private wellbeing and health screening appointment fully funded by Evolution
• Employee assistance programme which offers 24/7 access to free health and wellbeing support
• Life Assurance from day 1 (4x salary)
• Competitive salary and commission scheme