Contract Administrator – Fleet

Corrigenda Group Limited; Fleet; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Annual Salary Review

Overtime Opportunities

31 days holiday inclusive of bank holidays

Learning & Development opportunities

Employee Assistance Programme

Bupa Cashplan benefits

Pension scheme enrollment

Refer a friend reward scheme

Job summary

A leading service provider in Fleet seeks a Contract Administrator to provide first-line support for customer service requests via multiple channels. The ideal candidate will have previous experience in customer service, excellent communication skills, and the ability to work as part of a team. The role includes responsibilities such as logging requests, liaising with clients and contractors, and updating client portals. This position offers a competitive salary and various benefits including holiday allowances and learning opportunities.

Qualifications

• Experience dealing with customer queries is essential.
• Strong communication skills required.
• Ability to work independently and as part of a team.
• Team player who can also work independently.
• Detail-oriented with basic IT skills (Word/Excel).

Responsibilities

• Handle and log client requests via multiple channels.
• Manage customer communication and job progress.
• Assist engineers and generate job records.
• Generate and update jobs in the CAFM system.
• Relate instructions to engineers and collect details of works in progress.
• Assist with arranging site access and appointments.
• Provide general administrative support and cover for the team when needed.

Skills

Customer service experience

Written and verbal communication

Team player

Attention to detail

IT literate

Education

C/4 grade in English and Math or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Reporting to: Contract Administration Supervisor

Job summary

This role involves coordinating and managing customer service requests and acting as first line support for clients via telephone, email and online portals.

The Contract Administrator will ensure that queries are responded to in a timely manner, as well as providing great customer service to our clients.

The Contract Administrator is also a key contact for engineers to assist in queries and resolve issues that may arise in a friendly and professional manner.

Key Responsibilities Include (but not limited to):

• Initial handling and logging of various client requests via telephone, email or online portals.
• Answering the phone in a timely manner and directing calls / taking messages accordingly.
• Liaise with and provide feedback to customers on the progress of jobs.
• Liaise with external contractors.
• Generating jobs on the Corrigenda CAFM system.
• Relaying instructions to engineers and collating details of works in progress.
• Processing and inputting worksheet information correctly onto our system.
• Liaise with contract managers and engineers to ensure effective communication.
• To contribute to implementing new working methods and actively participate in continuous improvement.
• Updating client portals.
• Raise and issue purchase orders for materials and subcontractors.
• Assist with arranging site access & appointment bookings with clients.
• Other general administrative duties.
• Assist with other work activities when required and provide team cover during holidays/sickness.

Knowledge, Experience and Skills:

Essential

• Previous experience dealing with customer queries.
• Excellent written and verbal communication skills.
• Ability to achieve high levels of customer satisfaction.
• Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently.
• Attention to detail.
• IT Literate with strong Microsoft Word, Excel skills and knowledge.
• A minimum of C/4 grade in English and Math (or equivalent).

Desirable

• Previous experience working in a front-line customer advisor / helpdesk role.
• Experience in using client databases for call handling and task logging.

Package:

• Competitive Salary
• Annual Salary Review
• Overtime Opportunities
• 31 days holiday inclusive of bank holidays
• Extensive Learning & Development opportunities, including opportunities for progression.
• Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.
• Bupa Cashplan – benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Enrolment into our pension scheme
• Refer a friend reward scheme – worth £750 per referral