Service Coordinator

Escco; Hereford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Private Healthcare Plan

Pension Plans

Life Assurance

Training & Development

Job summary

Escco is seeking a Service Coordinator to support the Service Manager in day-to-day operations, ensuring timely customer support and smooth scheduling of service jobs. You will act as a primary contact for customers, engineers, and internal teams, helping track progress and maintain accurate service records.

In this role, you'll assist with documentation, stock control, and KPI monitoring, while providing administrative support to keep the service department performing at a high level.

Qualifications

• Experience coordinating service activities and scheduling
• Ability to handle multiple tasks with attention to detail
• Customer-facing communication and documentation skills

Responsibilities

• Assist the Service Manager with daily planning, scheduling, and coordination of service jobs
• Act as a point of contact for customers, engineers, and internal teams
• Prepare service documentation, job sheets, reports, and follow-up notes
• Track service jobs from start to completion, ensuring deadlines and quality standards are met
• Support stock control, parts ordering, and equipment logistics
• Maintain accurate records in service management systems
• Help monitor KPIs, service performance, and customer satisfaction
• Provide general administrative support to the service department
• Assist with problem-solving, escalations, and communication between field engineers and management

Skills

Organisational skills

Communication

Scheduling tools / CRM

Prioritisation

Customer focus

Experience in service/engineering

Job description

Role Overview

The Service Coordinator supports the Service Manager in the day‑to‑day running of the service department, ensuring smooth operations, timely customer support, and efficient coordination of service activities. This role helps maintain high service standards, supports scheduling and communication, and assists with administrative and operational tasks that keep the department running effectively.

Key Responsibilities

• Assist the Service Manager with daily planning, scheduling, and coordination of service jobs
• Act as a point of contact for customers, engineers, and internal teams
• Prepare service documentation, job sheets, reports, and follow‑up notes
• Track service jobs from start to completion, ensuring deadlines and quality standards are met
• Support stock control, parts ordering, and equipment logistics
• Maintain accurate records in service management systems
• Help monitor KPIs, service performance, and customer satisfaction
• Provide general administrative support to the service department
• Assist with problem‑solving, escalations, and communication between field engineers and management

Skills & Experience

• Strong organisational and multitasking abilities
• Good communication skills, both written and verbal
• Comfortable working with scheduling tools, CRM systems, or service management software
• Ability to prioritise tasks in a fast‑paced environment
• Customer‑focused mindset with a proactive approach
• Experience in a service, engineering, or technical environment (preferred but not essential)

Benefits

• Private Healthcare Plan
• Pension Plans
• Life Assurance
• Training & Development