Service Contract Coordinator

AVI-SPL Limited; Farnborough; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private Healthcare

Employee assistance program

Discounted gym memberships

Increased holiday with service

Online learning resources

Cycle to work scheme

Season ticket loans

Referral scheme

Job summary

AVI-SPL Limited is seeking a maternity cover Service Contract Co-ordinator to support post-sale contracts. You will act as the primary contact for tracking, monitoring, and processing service contracts and renewals.

Key tasks include calculating pricing, preparing client proposals, updating tracking reports, and liaising with Account Managers and the Global Helpdesk to ensure pricing accuracy. The role requires strong MS Office skills, excellent communication, and the ability to manage multiple

Qualifications

• Must be able to take ownership of tasks and see them through to completion.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Self-starter capable of working independently and meeting deadlines.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to balance multiple tasks with changing priorities.
• Strong time management skills with excellent attention to detail.

Responsibilities

• Act as the point of contact for tracking, monitoring, and processing post-sale service contracts.
• Calculate new service contract pricing and prepare client-facing proposal documents.
• Track and quote renewals of existing maintenance support contracts and provide client-facing proposal documents.
• Update and maintain tracking reports and relevant client folders.
• Monitor emails for installation project requests or pricing requests and for service contract compliance.
• Liaise with Account Managers to follow up on quotes and track quote status.
• Collaborate with the Global Helpdesk and Service Managers on pricing and queries.
• Coordinate with a global team of service contract coordinators to support international contracts.

Skills

MS Office

Communication

Time management

Independent worker

Education

High school diploma

Tools

Salesforce

Job description

In this maternity cover role, you will be joining a great team and contributing to a wide array of projects. Primarily, you will be responsible for acting as the point of contact for tracking, monitoring, and processing post-sale service contracts. Day-to-Day Responsibilities:

• Calculate new service contract pricing and prepare client-facing proposal documents.
• Track and quote renewals of existing maintenance support contracts and provide client-facing proposal documents.
• Update and maintain various tracking reports and corresponding client folders with relevant information.
• Monitor emails for new installation project requests or support uplift pricing requests, where required.
• Monitor emails for service support contract compliance.
• Liaise with Account Managers to follow up on quotes issued.
• Track and report on quote status.
• Liaise with the Global Helpdesk team and Service Managers regarding service contract-related pricing and queries.
• Work closely with a global team of service contract co-ordinators, where required, to support global service contract management.

Must-Haves:

• Ability to take ownership of tasks and see them through to completion.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Self-starter capable of working independently and meeting deadlines.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to balance multiple tasks with changing priorities.
• Strong time management skills with excellent attention to detail.

Nice-to-Haves:

• Minimum of a high school diploma or equivalent.
• Minimum 2-3 years' experience in a similar service contract support role (preferred).
• Experience utilising company intranet systems and CRM platforms; Salesforce experience is a plus.

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.

Why work for AVI-SPL (what's in it for you)

Along with this we also offer:

• Private Healthcare with Vitality
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Access to discounted Gym memberships
• Increased holiday with service
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Access to online retail discount platform
• Discounted products through our recognised partners
• Cycle to work scheme
• Season ticket loans
• Generous Referral scheme

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background.

WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.