Service Manager - SAP Support Team

Talan Group

Greater London

On-site

GBP 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

25 days annual leave

Profit related Bonus

Private Bupa healthcare

Matched pension contributions

Corporate gym rates

Job summary

A leading consultancy firm in Greater London is seeking a Service Manager to drive efficiency and quality within SAP services. Responsibilities include identifying process improvements, engaging stakeholders, and enhancing service offerings. The ideal candidate will have a strong background in SAP service management, excellent leadership skills, and the ability to analyze performance data effectively. The role offers a competitive salary package along with many benefits including flexible working arrangements.

Qualifications

Proven experience in service management or similar role within SAP environments.
Strong understanding of SAP support and maintenance processes.
Excellent leadership and people management skills.
Ability to analyse service performance data and implement improvements.
Strong stakeholder management and communication skills.
ITIL certification or equivalent service management framework knowledge (desirable).

Responsibilities

Identify and implement process improvements to enhance efficiency and quality.
Build strong relationships with business stakeholders to understand needs and priorities.
Identify opportunities to expand SAP services within the organisation.
Provide guidance, coaching, and development opportunities for team members.
Manage resource allocation and workload balancing across the team.
Foster a collaborative and high-performing team culture.
Act as the primary point of contact for SAP service-related queries.
Build strong relationships with business stakeholders to understand needs and priorities.
Communicate service performance and improvement plans effectively.
Identify opportunities to expand SAP services within the organisation.
Develop proposals for new service offerings and enhancements.
Contribute to budgeting and cost optimisation strategies.
Ability to provide support to wider team delivery projects and strategies where required.

Skills

Service management expertise

Leadership skills

Stakeholder management

Analytical skills

Data analysis

Education

ITIL certification or equivalent

Tools

SAP

Job description

Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients’ transformation in an increasingly complex world.

We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically.

Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited and Great Place to Work accredited.

The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions.

No two days are the same, but we believe in a flexible approach to working which we know our employees value.

Job Description

The Role

Service Improvement

Identify and implement process improvements to enhance efficiency and quality.
Develop and maintain documentation for processes, standards, and best practices.
Drive automation and optimisation initiatives where possible.
Provide guidance, coaching, and development opportunities for team members.
Manage resource allocation and workload balancing across the team.
Foster a collaborative and high-performing team culture.

Stakeholder Engagement

Act as the primary point of contact for SAP service-related queries.
Build strong relationships with business stakeholders to understand needs and priorities.
Communicate service performance and improvement plans effectively.

Service Growth & Profitability

Identify opportunities to expand SAP services within the organisation.
Develop proposals for new service offerings and enhancements.
Contribute to budgeting and cost optimisation strategies.
Ability to provide support to wider team delivery projects and strategies where it is required, and as the team scale

Competitive salary range plus bonus and excellent benefits package

Qualifications

Requirements

Proven experience in service management or similar role within SAP environments.
Strong understanding of SAP support and maintenance processes.
Excellent leadership and people management skills.
Ability to analyse service performance data and implement improvements.
Strong stakeholder management and communication skills.
ITIL certification or equivalent service management framework knowledge (desirable).

Key Attributes