Service Coordinator & Admin Specialist | Client & Engineer Liaison

Jark Plc; Cambridge; Presencial; GBP 23.000 - 29.000; Tempo integral

Benefícios oferecidos por esta vaga

Company pension scheme

Health Cash Plan

Long Service Recognition Awards

Development opportunities

23 days annual holiday + 8 bank holidY

Resumo da vaga

Jark Cambridge Ltd in Cambridgeshire is seeking an organised, proactive Service Coordinator/Administrator to support a busy Service Department. You will coordinate engineers, schedule maintenance visits and reactive call-outs, manage customer requests and provide essential administrative support to the Service Managers.

There is a varied, fast-paced environment where you will handle multiple priorities, maintain accurate records and help deliver excellent customer service while contributing to

Qualificações

• Previous experience in administration, coordination or customer service.
• Excellent organisational skills and the ability to manage multiple tasks and changing priorities.
• Strong written and verbal communication skills.

Responsabilidades

• Coordinate and schedule engineers' daily workloads, including planned maintenance and reactive calls.
• Manage the Service Department inbox and respond to customer enquiries promptly.
• Build and maintain relationships with clients, engineers and suppliers.
• Arrange appointments and ensure work is completed efficiently.
• Prepare quotations and maintenance renewal quotations.
• Ensure service paperwork is processed and maintained per procedures.
• Provide administrative support to Service Managers.
• Raise purchase orders and liaise with suppliers regarding materials.
• Assist with invoicing and handle outstanding customer accounts.
• Coordinate and maintain the engineers' on-call rota.
• Keep customer records and service systems up to date.
• Monitor departmental performance and assist in achieving KPIs.

Conhecimentos

Customer service

Organisation

Communication

Prioritisation

Ferramentas

Microsoft Word

Excel

Outlook

Descrição da vaga

Jark Cambridge Ltd in Cambridgeshire is seeking an organised, proactive Service Coordinator/Administrator to support a busy Service Department. You will coordinate engineers, schedule maintenance visits and reactive call-outs, manage customer requests and provide essential administrative support to the Service Managers.

There is a varied, fast-paced environment where you will handle multiple priorities, maintain accurate records and help deliver excellent customer service while contributing to