Service Coordinator

JR United Kingdom; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Technical Services is seeking a Technical Service Coordinator to be the first point of contact for customers in the UK and Ireland. The role involves overseeing service-related processes, ensuring customer satisfaction, and maintaining data accuracy. The candidate should be customer-focused, capable of administrative tasks, and able to work well in a team environment.

Qualifications

• Competence in Microsoft Office and general administration packages required.
• Experience of working in a similar environment is an advantage.

Responsibilities

• First point of contact for Technical Services customers.
• Maintain service contracts and processing requests.
• Respond to customer communication via telephone and email.

Skills

Customer-focused

Communication

Administration

Education

Education sufficient to work in a fast-paced administration environment

Tools

Microsoft Office

Job description

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We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and responsible for providing prompt and consistently excellent service to all UK and Ireland Technical Services customers.

Additionally, the Technical Service Coordinator shall ensure that all administrative tasks related to UK and Ireland (UKI) Technical Service activities are maintained according to the required processes.

Technical Service Coordinator & Administration

• Provide a world-class response to all Technical Service activities to internal and external customers, such as:
• Technical fault reporting & resource planning
• Updating various databases with service-related information
• Maintenance of service contracts
• Processing parts and pricing requests
• Managing device loan pool information
• Administration of service-related complaints
• Responding to and proactively communicating with customers via telephone and email

General

• Proactively maintain and extend own and others' skills and technical knowledge through personal development and training
• Establish and maintain communication and partnership with customers, team members, and business contacts
• Ensure data accuracy in all aspects of work
• Take on other roles/duties as requested by Supervisor/Manager
• Embrace and adhere to all Quality and EHS standards

Education/Experience

• Education sufficient to work in a fast-paced administration environment
• Competence in working with Microsoft Office and other general administration packages
• Experience of working in a similar environment is an advantage
• Desire to provide the best service to all customers

Computer Skills

Microsoft Office

Functional Requirements & Competencies

• Communicative, customer-focused
• Disciplined, independent in executing tasks, but also a strong team player
• Driven to deliver high-quality service
• Comply with regulations and standards and protect Vantive's public reputation