Service Coordinator

JR United Kingdom; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

JR United Kingdom is seeking an experienced Service Coordinator based in Northampton to manage Technical Service inquiries and administrative tasks. This role requires excellent customer service skills, technical knowledge, and proficiency in Microsoft Office. You will be pivotal in ensuring service quality and accuracy in communications with both internal and external customers.

Qualifications

• Experience in a fast-paced administrative environment is an advantage.
• Desire to provide the very best service to all customers.
• Competence in working with general administration packages.

Responsibilities

• Provide a world-class response to all Technical Service activities.
• Maintain service contracts and process parts and pricing requests.
• Establish and maintain communication with customers and team members.

Skills

Communication

Customer-focused

Technical Knowledge

Education

Education sufficient for administration

Tools

Microsoft Office

Job description

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We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and will be responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activities are maintained according to the required processes.

Technical Service Coordinator & Administration

• Provide a world-class response to all Technical Service activities to internal and external customers, such as:
• Technical fault reporting & resource planning
• Updating various databases with service-related information
• Maintenance of service contracts
• Processing of parts and pricing requests
• Managing device loan pool information
• Administration of service-related complaints
• Responding to and proactively communicating with customers by telephone and e-mail

General

• Proactively maintain and extend your own and others' skill base and technical knowledge through personal development and training
• Establish & maintain communication & partnership with customers, team members, and business contacts
• Ensure data accuracy in all aspects of work
• Take on other roles/duties as requested by Supervisor/Manager
• Embrace and adhere to all Quality and EHS elements

Education/Experience

• Education sufficient to work in a fast-paced administration environment
• Competence in working with Microsoft Office & other general administration packages
• Experience of working in a similar environment is an advantage
• Desire to provide the very best service to all customers

Computer Skills

Microsoft Office

Functional requirements & competencies

• Communicative, customer-focused
• Disciplined, independent in executing tasks, but also a strong team player
• Driven to deliver high-quality service
• Comply with regulations and standards and protect Vantive's public reputation