Service Coordinator

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an experienced Service Coordinator to join their team in the UK. This role involves being the first point of contact for technical services, ensuring a high level of customer satisfaction while performing various administrative tasks. The ideal candidate will have experience in a fast-paced environment and proficiency in Microsoft Office, demonstrating excellent communication and organizational skills.

Qualifications

• Experience in a similar environment preferred.
• Education suitable for administration tasks.
• Desire to deliver high-quality customer service.

Responsibilities

• Provide timely technical fault reporting and resource planning.
• Maintain service contracts and process parts requests.
• Respond to complaints and maintain communication with customers.

Skills

Customer-focused

Communication

Team player

Independent task execution

Attention to detail

Education

Fast-paced administration environment experience

Tools

Microsoft Office

Job description

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We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers, responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity are maintained according to the required processes.

Technical Service Coordinator & Administration

• Provide a world-class response to all Technical Service activities to internal and external customers, such as:
• Technical fault reporting & resource planning.
• Updating various databases with service-related information.
• Maintenance of service contracts.
• Processing parts and pricing requests.
• Managing device loan pool information.
• Administration of service-related complaints.
• Responding to and proactively communicating with customers by telephone and e-mail.

General

• Proactively maintain and extend your own and others' skill base and technical knowledge through personal development and training.
• Establish and maintain communication and partnership with customers, team members, and business contacts.
• Ensure data accuracy in all aspects of work.
• Take on other roles/duties as requested by Supervisor/Manager.
• Embrace and adhere to all Quality and EHS elements.

Education/Experience

• Education sufficient to work in a fast-paced administration environment.
• Competence in working with Microsoft Office and other general administration packages.
• Experience of working in a similar environment would be an advantage.
• Desire to provide the very best service to all customers.

Computer Skills

Microsoft Office

Functional requirements & competencies

• Communicative, customer-focused
• Disciplined, independent in executing tasks, but also a strong team player
• Driven to deliver high-quality service
• Comply with regulations and standards and protect Vantive's public reputation